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Paladin Consulting information

Does Paladin Consulting offer remote work options?

Paladin Consulting offers remote work options for some of its positions, depending on the role and client requirements. Many roles may require on-site presence or a hybrid schedule, and remote opportunities often involve collaboration tools and flexible schedules.

What does Paladin Consulting do?

Paladin Consulting is a staffing and consulting firm that provides project-based and direct-hire employment opportunities across various industries. They connect job seekers with companies needing temporary or permanent professionals, often requiring skills in specific tools or certifications relevant to the roles. The company supports employees with onboarding, training, and compliance with industry standards.

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Paladin Consulting jobs near you
Infographic showing various Paladin Consulting job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 9% Part Time, and 6% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution.

Service Specialist (West Henrietta, NY)

Paladin Consulting

West Henrietta, NY • On-site

Other

Posted 4 days ago

Job description

Paladin Consulting is currently hiring a Service Specialist to join our team working onsite at our client's office located in West Henrietta, NY.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Service Specialist
Work Location: West Henrietta , NY
Duration: 4 month contract with option to extend
Hours: Monday-Friday 8am-5pm EST
Education/Experience Required: Associate degree
Job Description & Responsibilities :

  • Delivers quality service to clients who are utilizing the HireRight system for background checks / screening.
  • They interact via phone, email, chat, and other avenues.
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Develops and maintains an intermediate working knowledge of one or more client products, as well as industry policies and procedures.
  • Identifies opportunities for process improvement and works with leaders to implement.
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions.
  • Serves as a mentor for less experienced teammates.
  • Performs data input, maintaining strong prioritization and organization.
Skills & Qualifications :
  • Associate degree or higher
  • 2 years or more customer service experience
  • Comfortable with high-volume outbound/inbound calling
  • Confident, clear, and professional phone presence
  • Experience in customer outreach
  • Resilient and motivated by goals and metrics
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.

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