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What are the key skills and qualifications needed to thrive as a Paciolan ticketing specialist?

To thrive as a Paciolan Ticketing Specialist, you need experience in ticketing operations, attention to detail, and knowledge of box office procedures, typically supported by a background in event management or related fields. Familiarity with the Paciolan ticketing platform, CRM tools, and reporting systems is crucial for managing ticket sales and customer data. Strong communication, problem-solving abilities, and customer service skills set individuals apart in this role. These skills ensure efficient ticketing processes, accurate data management, and positive patron experiences for events.

What are some common challenges faced by professionals working in Paciolan client support roles?

Professionals in Paciolan client support roles often encounter challenges such as troubleshooting complex ticketing system issues, balancing multiple client requests, and adapting to frequent software updates. These roles require strong communication skills for collaborating with both technical teams and end users. Additionally, staying current with evolving industry practices and effectively prioritizing tasks in a fast-paced environment are key to success. Team members typically work closely with event managers, IT specialists, and account representatives to ensure seamless event operations.

What is a Paciolan specialist?

A Paciolan specialist is a professional who manages and operates the Paciolan ticketing and fundraising software platform, which is widely used by universities, sports organizations, and entertainment venues. Their responsibilities include setting up events, managing ticket sales, processing orders, and providing customer support related to ticketing. They also help organizations maximize revenue and enhance the fan or attendee experience through the platform's features. Paciolan specialists often work closely with marketing, finance, and IT teams to ensure seamless operations.

What is the difference between Paciolan vs Ticketing Coordinator?

FeaturePaciolanTicketing Coordinator
Primary RoleProvides ticketing software solutions and support for venues and eventsManages ticket sales, customer service, and event logistics at a venue
Required SkillsTechnical knowledge of ticketing systems, customer service, salesCustomer service, sales, event coordination, basic technical skills
Work EnvironmentSoftware providers, venues, event settingsVenue front office, box office, event sites
Industry UsageUsed by venues for ticketing solutionsEmployed by venues for ticket sales and event management

While Paciolan offers specialized ticketing software solutions for venues and event organizers, a Ticketing Coordinator handles the day-to-day ticket sales and customer interactions at a venue. Both roles require customer service skills, but Paciolan focuses on software support and implementation, whereas Ticketing Coordinators focus on operational execution at events.

What are popular job titles related to Paciolan jobs in Iowa? For Paciolan jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Paciolan jobs in Iowa look for? The top searched job categories for Paciolan jobs in Iowa are:
Paciolan jobs near you
Infographic showing various Paciolan job openings in Iowa as of August 2026, with employment types broken down into 1% Internship, 64% Full Time, and 35% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Title Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Oak View Group

Des Moines, IA

$55K - $60K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

23rd of 36 rated event venues

Job description

Assistant Ticket Office Manager | Full-Time | Iowa Events Center
Location US-IA-Des Moines
Job Post Information* : Posted Date 2 months ago(6/12/2026 12:17 PM)
Job ID 2026-32489
Category Box Office
Type Regular Full-Time
Location : Location US-IA-Des Moines
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 50309
Location : Address 730 Third Street
Job Post Information* : Post End Date 9/11/2026
Overview

We are looking for an Assitant Ticket Office Manager who will assist in the management and effective operation of the day-to-day Ticket Office functions, all event-related functions, and settlements. This position will be the primary ticketing contact for the tenant teams and state tournaments.

This role pays an annual salary of $55,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

Responsibilities
  • Builds and maintains events as assigned in Paciolan.
  • Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner.
  • Primary contact with the building's tenant teams.
  • Works with event promoters and building personnel to establish ticket pricing, scaling, and seating configuration.
  • Maintains knowledge of Paciolan, working with account representatives for updates and revisions to ticket operations.
  • Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
  • Extract, manipulate, and disseminate relevant ticketing data to assist promoters and staff in pricing, scaling, and financial decisions.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, and is able to work independently and handle most box office questions without assistance. 
  • Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
Qualifications
  • Bachelor's Degree preferred
  • Experience with ticketing software; Paciolan strongly preferred.
  • Experience hiring, training, scheduling, and supervising part-time staff
  • Experience providing customer service and resolving ticketing-related inquiries and issues
  • Excellent communication, problem-solving, and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including recordkeeping and reconciliation
  • Proven ability to balance multiple projects simultaneously while meeting tight deadlines
  • Ability to analyze data and figures
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to work extended hours, holidays, and weekends as needed
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