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Oxio Jobs (NOW HIRING)

OXIO Corporation

Senior Backend Engineer

New York, NY · On-site +1

Senior Backend Engineer - Build the Telecom Infrastructure for NextGen OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for ...

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Oxio information

What are common challenges faced by customer support representatives at Oxio, and how are they supported in overcoming them?

Customer Support Representatives at Oxio often encounter challenges such as resolving complex technical issues and managing high volumes of customer inquiries, especially during peak periods. To support them, Oxio provides comprehensive training, access to a knowledge base, and collaboration tools that allow representatives to consult with technical teams and escalate issues when necessary. The work environment encourages teamwork and open communication, ensuring that employees can share solutions and best practices. Regular feedback sessions and opportunities for skill development also help representatives stay up-to-date and confident in their roles.

What skills and qualifications are needed to thrive as an employee at Oxio?

To thrive at Oxio, especially in technical and customer-facing roles, you need a solid understanding of networking concepts, telecommunications technologies, and relevant industry certifications or experience. Familiarity with CRM systems, network diagnostic tools, and platforms like Zendesk or Salesforce is often required. Strong communication, problem-solving skills, and a customer-centric mindset help individuals excel in a fast-paced, service-driven environment. These competencies ensure effective troubleshooting, customer satisfaction, and smooth operations within the ISP sector.

What is the difference between Oxio vs Customer Support Specialist?

AspectOxioCustomer Support Specialist
Required CredentialsTechnical certifications, customer service skillsCustomer service training, communication skills
Work EnvironmentTelecommunications, tech industryVarious industries, call centers, online support
Employer & Industry UsageTech and internet providersRetail, tech, service sectors
Common Search & ComparisonYesYes

Oxio is a tech-focused company providing internet services, requiring technical and customer support skills. Customer Support Specialists work across multiple industries, often with less technical focus. While both roles involve assisting customers, Oxio roles tend to be more technical, whereas Customer Support Specialists may focus more on communication and problem-solving skills.

What is Oxio?

Oxio is a telecommunications company that offers internet services in Canada. They operate as an independent internet service provider (ISP) and focus on delivering affordable, transparent, and customer-centric internet plans. Oxio uses existing network infrastructure from major providers, allowing them to offer reliable high-speed internet without hidden fees or lengthy contracts. Their services are typically managed online, providing a modern and straightforward experience for customers.
What cities are hiring for Oxio jobs? Cities with the most Oxio job openings:
What states have the most Oxio jobs? States with the most job openings for Oxio jobs include:
What job categories do people searching Oxio jobs look for? The top searched job categories for Oxio jobs are:
Oxio jobs near you
Infographic showing various Oxio job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% Physical, 34% Hybrid, and 33% Remote job distribution.

Senior Backend Engineer

OXIO Corporation

New York, NY • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

Senior Backend Engineer - Build the Telecom Infrastructure for NextGen
OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.
Job Description:
Mobile connectivity is a scarce resource for many people [1], and its affordability varies significantly across countries. For example, the cost of 500 MB of connectivity requires just 30 minutes of work for an American but 40 hours for a Mexican. Additionally, when traveling, people must either pay high roaming fees or deal with the hassle of navigating local carriers.
The telecom space needs a transformation. Our proposition is a unified exchange where actors such as carriers, Mobile Virtual Network Operators (MVNOs), IoT providers, phone manufacturers, and others can trade connectivity. This platform aims to drive down costs and enable new experiences for users and businesses alike.
We're seeking a seasoned Tech Lead with strong hands-on experience to help us develop our flagship BrandVNO platform. In this critical role, you will spearhead the expansion of our SDK, empowering customers to create innovative telecom experiences directly within their mobile applications.
Required Qualifications:
  • A college or university degree in Computer Science or a related field.
  • 8+ years in software development, with expertise in back-end systems.
  • Hands-on experience in software design, architecture, and data modeling for large-scale systems.
  • Go (strongly preferred), Java, Kotlin, C++, Node.js.
  • AWS, GCP, or MS Azure.
  • Strong experience with REST and/or GraphQL.
  • Experience with SQL, DynamoDB, PostgreSQL, or similar systems.
  • Familiarity with unit testing and test frameworks.
  • Proficiency with Linux environments and GIT.
  • Knowledge of TMForum and 3GPP standards is a plus
  • Expertise in designing scalable, large-scale systems with a focus on telecom applications.
  • Ability to engage with stakeholders, translate requirements into design/architecture, and execute independently.
  • Strong functional knowledge of telecom, architecture expertise, and the ability to write and implement high-quality code.

Our stack:
  • Microservices in Go programming language
  • Protobuf and gRPC for internal microservice interactions, REST when public-facing
  • Docker for our microservices deployments
  • Deployed on AWS for all things infra and managed services
  • Stellar blockchain for auditable, incorruptible transactions
  • Data Warehousing with Airflow & Superset
  • Multiple kinds of databases: MySQL, PostgreSQL, Cassandra, MongoDB
  • Android and iOS Apps (Java and Swift)
  • Angular websites

What We Offer:
  • Competitive salary and stock option incentive program
  • Company paid healthcare
  • Flexible work arrangements
  • Company sponsored team-lunches and company retreats
  • International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
  • A diverse and inclusive team.
  • We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.

OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.

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