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Owner Service Agent Jobs (NOW HIRING)

OTH Hotels Resorts

Guest Service Agent

Gettysburg, PA · On-site

$15.50 - $19.75/hr

Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Guest Service Agent Location Property Department Rooms ...

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Guest Service Agent Location Property Department Rooms ...

Simply Business

Licensed Service Agent

Boston, MA · On-site +1

$50K - $82K/yr

Our proprietary technology platform allows small business owners to easily search and compare ... As a Licensed Service Agent, you'll be the main point of contact for service inquiries, helping ...

OTH Hotels Resorts

Guest Service Agent

Youngstown, OH · On-site

$13/hr

Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Guest Service Agent Location Property Department Rooms ...

Biehl & Co. Texas, LLC.

Boarding Agent

Beaumont, TX · On-site

$14.75 - $20/hr

Boarding Agent is responsible for fulfilling ship owner service requests, preparation of paperwork and compliance related to incoming and outgoing ships, as well as to order appropriate resources for ...

LUMA Hotel Times Square

Guest Service Agent

Manhattan, NY · On-site

$24/hr

... owners, peers and community. Being affiliated with a hotel that ranks in the T op 1% in the world ... The Guest Service Agent provides hotel guests with excellent service at the front desk from making ...

Travelers

Licensed Service Agent

Boston, MA · Hybrid

$50K - $82K/yr

Our proprietary technology platform allows small business owners to easily search and compare ... As a Licensed Service Agent, you'll be the main point of contact for service inquiries, helping ...

VTrips

Guest Service Agent

Santa Fe, NM

$17/hr

The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Resolve owners and guest-related issues. * Coordinate and prioritize maintenance requests. * Create ...

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Job Title: Customer Service Return Agent (CSA) Location: Sixt Rent a Car - Indianapolis ... Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence ...

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Owner Service Agent information

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How much do owner service agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for owner service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

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Infographic showing various Owner Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

Guest Service Agent

Gettysburg, PA • On-site

OTH Hotels Resorts
See more jobs at OTH Hotels Resortsexternal

$15.50 - $19.75/hr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Greet guests upon arrival and provide check-in and check-out services.

  • Manage room reservations and coordinate with housekeeping and maintenance to ensure room readiness.

  • Respond to guest inquiries, requests, and complaints promptly and professionally.

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
Job Title
Guest Service Agent
Location
Property
Department
Rooms
Property, if applicable
Property Specific
FLSA
Non-Exempt
Direct Supervisor
Front Office Manager
Job Overview
The Guest Service Agent serves as the first point of contact for hotel guests, delivering exceptional customer service and ensuring a seamless and welcoming guest experience. This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional and friendly demeanor at all times.
This position operates in a fast-paced, guest-facing hotel front office environment requiring frequent standing, direct guest interaction, and the ability to manage multiple tasks simultaneously. The role involves shift-based scheduling, including evenings, weekends, and holidays. Success in this role requires strong communication skills, attention to detail, and a consistent focus on delivering outstanding guest service in a dynamic hospitality environment.
Job Responsibilities
  • Greet guests warmly upon arrival and provide efficient check-in and check-out services.
  • Manage room reservations using hotel property management software.
  • Respond to guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle billing, payments, and cash transactions accurately and securely.
  • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
  • Answer phone calls, emails, and other guest communication channels.
  • Maintain accurate guest records and front office documentation.
  • Upsell rooms and promote hotel services when appropriate.
  • Support overall front office operations as needed.

Job Requirements
Education: High school diploma or equivalent required; hospitality degree preferred.
Experience: Previous customer service or hospitality experience preferred.
Travel required: No travel required; position is fully property-based.
Physical Requirements
  • Frequent standing during entire shift at front desk or lobby area.
  • Frequent walking and guest interaction throughout shift.
  • Occasional lifting/carrying up to 25-50 lbs.
  • Ability to work in a fast-paced, guest-facing environment.
  • Flexible schedule, including evenings, weekends, and holidays.

Skills and Abilities:
  • Strong customer service and guest engagement skills.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving and conflict resolution skills.
  • High attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment.
  • Basic computer skills and familiarity with reservation systems (PMS).
  • Strong time management and organizational skills.
  • Ability to work effectively as part of a team.
  • Professional appearance and demeanor.

Certifications: None required (hospitality certifications preferred).
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

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