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Owner Service Agent Jobs in Florida (NOW HIRING)

Stepps Towing Service

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

About Us Stepp's Towing & Heavy Transport, a family-owned business since 1960, proudly serves the ... As the first point of contact for our clients, the Customer Service Agent is responsible for ...

Essex Hotel Management

Guest Service Agent

Estero, FL · On-site

$13.75 - $17.50/hr

TownePlace Suites - Estero-Fort Myers/Coconut Point Guest Service Agent The TownePlace Suites ... partners, owners, and guests. This results from our Team Members staying true to our Vision ...

Stepp's Towing

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

About Us Stepp's Towing & Heavy Transport, a family-owned business since 1960, proudly serves the ... As the first point of contact for our clients, the Customer Service Agent is responsible for ...

Stepp's Towing

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

About Us Stepp's Towing & Heavy Transport , a family-owned business since 1960, proudly serves the ... As the first point of contact for our clients, the Customer Service Agent is responsible for ...

Delano

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as ... The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with ...

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as ... The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with ...

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as ... The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with ...

VTrips

Guest Service Agent

Fort Myers Beach, FL · On-site

$18.50/hr

The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands ... Resolve owners and guest-related issues. * Coordinate and prioritize maintenance requests. * Create ...

VTrips

Guest Service Agent

Fort Myers Beach, FL · On-site

$18.50/hr

The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands ... Resolve owners and guest-related issues. * Coordinate and prioritize maintenance requests. * Create ...

VTrips

Guest Service Agent

Fort Myers Beach, FL · On-site

$18.50/hr

The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands ... Resolve owners and guest-related issues. * Coordinate and prioritize maintenance requests. * Create ...

sonesta

Guest Service Agent

Fort Lauderdale, FL · On-site

$14.25 - $18/hr

... of owned, managed, and franchised properties means we're everywhere our guests need us to be. But ... We bring service with passion, loyalty with purpose, and create experiences that genuinely connect ...

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Owner Service Agent information

What cities in Florida are hiring for Owner Service Agent jobs?

Cities in Florida with the most Owner Service Agent job openings:

Owner Services Agent

Santa Rosa Beach, FL • On-site

Benchmark Management
See more jobs at Benchmark Managementexternal

$47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Manage incoming owner calls and ensure each interaction exceeds owner expectations.

  • Develop and maintain relationships with assigned homeowners and communicate with them about their properties.

  • Approve and close out work orders promptly, and work with the Property Management department to ensure property upkeep.

Job description

Description: Company Overview:

Benchmark Management is a leading property management and vacation rental company specializing in luxury properties along the Florida Panhandle.


Our three pillars of success are our team, owners, and guests. Our team comprises experienced professionals dedicated to providing the highest level of customer service. We treat our owners' properties as if they were our own by keeping them well-maintained and meeting the highest standards so that they are always ready to provide a superior guest experience. In turn, our guests appreciate the luxurious accommodations and attention to detail our world-class customer service offers.

As we continue to grow, we are looking to expand our team to provide the best vacation rental stays in the 30A region.


Position Summary:

In your role as an Owner Services Agent in Santa Rosa Beach, Florida, you will be responsible for developing and maintaining strong relationships with the homeowners you are assigned to. To excel in this role, you will need a solid understanding of our policies and procedures to explain to the owners in a way that helps them understand the protocols that will lead to the best results.

The ideal candidate should have a pleasant personality, be diligent and trustworthy, and possess the ability to build professional relationships. Additionally, being organized and having a good understanding of customer service are essential skills for this position. As the Owner Services Agent, you will manage incoming owner calls, ensuring that each interaction is completed efficiently and exceeds our owner's expectations.

Not only will this position provide a sense of satisfaction from helping owners get the best results from their investments, but you will also benefit from being part of a supportive team with many opportunities to learn and grow.


Responsibilities:

  • Develop and maintain relationships with assigned homeowners.
  • Responsible for all homeowner communication for assigned portfolio.
  • Approve and close out work orders on a timely basis.
  • Understand the financial goals of homeowners; generate revenue reports for homeowners on an as-needed basis.
  • Appropriately escalate any conflicts that may arise with homeowners.
  • Work with the Property Management department to ensure the upkeep of the assigned portfolio and assign property tasks to the Property Management team.
  • Property Inspections

Qualifications:

  • Vacation rental experience or relevant experience required.
  • Software experience preferred: Breezeway, Microsoft Office, Escapia, KeyData, and Trello.
  • Strong communication, time management, and organizational skills.
  • A high degree of accuracy and attention to detail, and decision-making skills.

Compensation & Benefits:

  • Salary Range: $47K based on achievements and experience
  • Benefits:
    • Paid time off, such as PTO, sick days, and vacation days
    • Health insurance
    • Life insurance
    • Dental insurance
    • Vision insurance
    • 401K Match

Apply now! Join our team and be part of a company where vacation is our passion. Help us continue to provide exceptional service to our homeowners and guests while enjoying the beautiful surroundings of 30A!

Requirements: