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Owner Experience Manager Jobs (NOW HIRING)

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

... owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress ... We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager ...

Market My Market

Client Experience Manager

Seattle, WA · On-site +1

$70K - $80K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital ... owner, and discussing the trade-offs of a Google Business Profile category change with a client on ...

JC Resorts

Guest Experience Manager

Laguna Beach, CA · On-site

$70K - $77K/yr

... coastal luxury experience to our guests. Our team members are empowered to craft unforgettable ... As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and ...

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

... 12+ owned fulfillment centers across the US, Canada, the U.K., and Europe so our merchants can ... We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager ...

Market My Market

Client Experience Manager

Charlotte, NC · On-site +1

$70K - $80K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital ... owner, and discussing the trade-offs of a Google Business Profile category change with a client on ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the ... owner, and discussing the trade-offs of a Google Business Profile category change with a client on ...

Armanino LLP

... Business Management/Family Office practice, positioning differentiated client experience as a ... Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino ...

Apex Systems

Product Owner - NC

Charlotte, NC · On-site

$60 - $65/hr

Product Owner experience supporting technology implementations2 ... Experience with document management, content management, or enterprise platform implementations3.

VDart, Inc.

Senior Product Owner for our Digital Estate (focused on Fraud and Merchant Disputes) Location ... Required Skills and Qualifications • Experience: 8+ years in product management or agile delivery ...

New

cloudingest inc

W2 ONLY -Product owner

Morristown, NJ · On-site

Will be a people manager a. Product Owner Experience b. Some domain experience (Credit cards, contact center) c. They will be covering Salesforce, Pega, IVR, Chat, Secure Message and Digital. So ...

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Owner Experience Manager information

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How much do owner experience manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for owner experience manager in the United States is $41.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $60.10 per hour, depending on experience, location, and employer.

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What states have the most Owner Experience Manager jobs?

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Infographic showing various Owner Experience Manager job openings in the United States as of June 2026, with employment types broken down into 25% As Needed, and 75% Full Time. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $86,197 per year, or $41.4 per hour.

Client Experience Manager

Fort Worth, TX • On-site

ShipMonk
Trucking • 1 - 5K employees
Learn more about ShipMonkexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

About the Role: Own the Metrics. Build the Team.

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.


What You'll Be Rocking Every Day

Lead Performance with Precision

  • Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
  • Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
  • Run daily stand-ups, monthly reviews, and quarterly performance planning.
    Grow and Coach a Rockstar Team
  • Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
  • Deliver clear goals, timely feedback, and structured development paths.
  • Spot burnout, boost morale, and keep your team firing on all cylinders.
    Champion the Merchant Experience
  • Serve as the escalation point for complex or high-touch client issues.
  • Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
  • Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
    Build Systems that Scale
  • Contribute to process improvements, documentation, and training initiatives.
  • Help shape the playbooks and scorecards that define how we deliver excellence.
  • Be a voice in cross-functional forums — what happens in support impacts the whole business.


What Makes You a Great Fit

✔ You're Data-Obsessed

You don't just look at metrics — you use them to manage. You know how to translate

numbers into actions that improve both the client and team experience.


✔ You Know What Great Support Looks Like

You've worked within or managed teams that are fast, friendly, and reliable. You

understand the difference between hitting a number and delivering real value.


✔ You're a Builder and a Coach

You develop people, build systems, and improve processes. You balance empathy with

accountability and love helping others level up.


✔ You Lean In and Take Ownership

You don't point fingers — when something goes wrong, you roll up your sleeves and fix it.

You lead with accountability, stay solutions-focused, and make sure nothing slips through

the cracks.


✔ You Stay Cool Under Pressure

When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't

shy away from tough conversations or tight timelines.


What You Bring to the Table

  • 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
  • Track record of owning and improving CSAT, case resolution, and other CX metrics
  • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
  • Experience coaching and scaling individual contributors
  • Strong written and verbal communication skills
  • Bonus points for experience with 3PLs or high-growth startups


Perks That Pack a Punch

???? Competitive Salary + Bonus

???? Paid Time Off + Paid Holidays

???? Health, Dental, Vision + 401k with Match

???? Company Events, Wellness Programs & More

???? HQ in Fort Lauderdale + Global Fulfillment Network

???? Inclusive, Growth-Oriented Culture


Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never before.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

  • Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What ShipMonk employees say

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