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Overseas Technical Support Jobs (NOW HIRING)

Steve Madden

Sr. Technical Designer

Manhattan, NY · On-site

$100K - $110K/yr

... overseas factories * Able to manage multiple projects and deadlines with support and resources as ... a Technical Designer * Experience with junior's apparel * Extensive knowledge of garment ...

Solomon Page

Men's Technical Designer

Armonk, NY · On-site

$95/hr

... overseas partners * Cross-Functional Support: Communicate feedback to internal teams and cross ... Associate's or Bachelor's degree in Technical Design, Fashion Design, or a related field

Steve Madden

Sr. Technical Designer

Manhattan, NY · On-site

$100K - $110K/yr

... overseas factories * Able to manage multiple projects and deadlines with support and resources as ... a Technical Designer * Experience with junior's apparel * Extensive knowledge of garment ...

Hill House Home

Technical Designer

New York, NY · Hybrid

$70K/yr

This role will support the Product team across all women's RTW categories. This position is ... Communicate style updates clearly to overseas factories in a timely manner, addressing fit ...

Haddad Brands

Technical Designer

Manhattan, NY · On-site

$75K - $125K/yr

The Technical Designer will work cross functionally with Production, Design and vendors to execute ... Partner with Production and overseas offices to support quality and on-time delivery of products

Haddad Brands

Technical Designer

Manhattan, NY

$75K - $125K/yr

The Technical Designer will work cross functionally with Production, Design and vendors to execute ... Partner with Production and overseas offices to support quality and on-time delivery of products

VTG

Technical Targeter

Mclean, VA

$112K/yr

Overseas experience supporting collection operations and information sharing Qualifications ... technical expertise Desired Qualifications: * Masters degree * Experience in Intelligence ...

Jcrew

Technical Designer - Denim

New York, NY · On-site +1

$80K - $100K/yr

The Role + Purpose The Technical Designer leads the Technical Design team in maintaining fit ... with overseas factories. Preferred: * Experience supporting women's denim and washed bottoms.

Madewell

Technical Designer - Denim

New York, NY · On-site

$80K - $100K/yr

The Role + Purpose The Technical Designer leads the Technical Design team in maintaining fit ... with overseas factories. Preferred: * Experience supporting women's denim and washed bottoms.

Page Group

Technical Designer

Manhattan, NY · On-site

$75K - $85K/yr

Support the creation and maintenance of detailed technical specification packages. Track and manage tech packs and fit samples through the approval process with overseas factory partners. Collaborate ...

New

Page Group

Technical Designer

Manhattan, NY

$75K - $85K/yr

Support the creation and maintenance of detailed technical specification packages. Track and manage tech packs and fit samples through the approval process with overseas factory partners. Collaborate ...

New

Kitsch LLC

Senior Technical Designer

Los Angeles, CA · On-site

This is not a support role -- it's a leadership position for someone who wants real ownership and ... Lead technical conversations with overseas factories and vendors, manage feedback loops, resolve ...

New

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Overseas Technical Support information

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$14

$26

$44

How much do overseas technical support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for overseas technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does an Overseas Technical Support professional typically collaborate with cross-cultural teams to resolve customer issues?

Overseas Technical Support professionals frequently work with colleagues and clients from diverse cultural and technical backgrounds. Effective collaboration involves clear communication, cultural sensitivity, and adaptability to different time zones. Team members often use collaborative tools like ticketing systems, video calls, and shared documentation to troubleshoot and resolve issues efficiently. Building strong working relationships and understanding regional technical requirements are key to delivering high-quality support.

What are Overseas Technical Support roles?

Overseas Technical Support professionals assist customers or clients in other countries by providing technical solutions, troubleshooting hardware or software issues, and offering product guidance. They often work for multinational companies and need to understand both the technical aspects of their products and the cultural or language differences of their clients. These roles may involve remote assistance, onsite visits, or coordinating with local teams to resolve issues efficiently. Strong communication skills and adaptability are essential for success in this position.

What are the key skills and qualifications needed to thrive as an Overseas Technical Support specialist, and why are they important?

To thrive as an Overseas Technical Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the supported products or services, and fluency in one or more foreign languages, often backed by a degree in IT or related fields. Familiarity with remote support tools, ticketing systems, and industry-standard certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically expected. Excellent communication, cultural sensitivity, and problem-solving skills help build rapport and efficiently resolve issues for international clients. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and overcoming language or cultural barriers in a global environment.

What is the difference between Overseas Technical Support vs Customer Support Specialist?

AspectOverseas Technical SupportCustomer Support Specialist
CredentialsTechnical certifications, technical knowledgeCustomer service skills, communication skills
Work EnvironmentRemote or on-site in international settings, technical troubleshootingCall centers, customer service departments, often remote
Industry UsageIT, electronics, software, hardware companiesRetail, service industries, software companies

Overseas Technical Support and Customer Support Specialist roles both involve assisting clients, but Overseas Technical Support focuses on technical troubleshooting for international clients, often requiring technical certifications and specialized knowledge. Customer Support Specialists handle general customer inquiries, emphasizing communication skills. While both roles may be remote, Overseas Technical Support typically involves technical problem-solving in technical industries, whereas Customer Support Specialists focus on customer service across various sectors.

Infographic showing various Overseas Technical Support job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 4% Part Time, 4% Temporary, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Sr. Technical Designer

Sr. Technical Designer

Steve Madden

Manhattan, NY • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Steve Madden rating

6.6

Company rating: 6.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

General Summary

The Sr. Technical Designer is responsible for all areas of the technical design process. This position supports the Wholesale Apparel business.

The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site.

Key Responsibilities

  • Manage the technical design lifecycle, from initial development through pre-production approval
  • Generate technical specification packages. Analyze and evaluate samples for spec, pattern and construction. Partner with Designers to understand and execute the design concept / fit intent, while ensuring that samples are optimized for bulk production
  • Conduct fit evaluations on live models to analyze balance and fit. Provide recommendations for adjustments. Capture team feedback and process fit comments accordingly
  • Clearly communicate all fit, quality, and construction corrections to overseas partners through written comments, photographs, diagrams, and pattern corrections.
  • Proactively identify and resolve production, quality, and costing issues
  • Track and manage workflow
  • Manage daily correspondence with overseas factories
  • Able to manage multiple projects and deadlines with support and resources as needed
  • Perform other duties and special projects as assigned

Required Qualifications

  • 8+ years of experience as a Technical Designer
  • Experience with junior's apparel
  • Extensive knowledge of garment construction and pattern making
  • Proficiency in Microsoft Office Suite and Adobe Illustrator

The expected base salary for this position ranges from $100,000-$110,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

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