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Overnight Workforce Management Real Time Analyst Jobs in Spring Valley, NY

Abound Health

Workforce Operations Manager

Howell, NJ · Hybrid

$80K - $95K/yr

Drive workforce planning, capacity management, and staffing strategies to maximize authorized service utilization and minimize open patient care hours. * Analyze workforce and operational data to ...

Neotecra

Kronos Business Analyst

New York, NY · Remote

Lead business analysis activities for the migration from Kronos Workforce Central (WFC) to UKG Pro Workforce Management (WFM) . * Collaborate with business stakeholders, IT teams, and vendors to ...

Aqua Corp.

VP Workforce Planning

New York, NY · On-site

... statistical analysis and prepare recommendations which aid management in making decisions ... Advertised: 01 Mar 2015 Eastern Standard Time Applications close: Whatsapp Facebook LinkedIn Email ...

Aqua Corp.

VP Workforce Planning

New York, NY · On-site

... statistical analysis and prepare recommendations which aid management in making decisions ... Advertised: 01 Mar 2015 Eastern Standard Time Applications close: Back to search results Apply now ...

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Showing results 21-40

All JobsWorkforce Management Real Time Analyst JobsOvernight Workforce Management Real Time Analyst JobsOvernight Workforce Management Real Time Analyst Jobs in Spring Valley, NY

Overnight Workforce Management Real Time Analyst information

See Spring Valley, NY salary details

$39K

$98.9K

$174.8K

How much do overnight workforce management real time analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for overnight workforce management real time analyst in Spring Valley, NY is $98,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $134,300.00 per year, depending on experience, location, and employer.

What does an Overnight Workforce Management Real Time Analyst do?

An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.

What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst?

To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.

What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?

Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.

What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?

AspectOvernight Workforce Management Real Time AnalystOvernight Operations Analyst
Primary FocusMonitoring and adjusting staffing levels in real-time to meet demandAnalyzing operational data to improve overnight processes and efficiency
Required SkillsWorkforce management software, data analysis, schedulingOperational analysis, process improvement, data interpretation
Work EnvironmentContact centers, customer service, call centersLogistics, manufacturing, service industries
CertificationsWorkforce management certifications often preferredOperational or industry-specific certifications

While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.

What cities near Spring Valley, NY are hiring for Overnight Workforce Management Real Time Analyst jobs?

Cities near Spring Valley, NY with the most Overnight Workforce Management Real Time Analyst job openings:

Overnight Workforce Management Real Time Analyst jobs near you
Infographic showing various Overnight Workforce Management Real Time Analyst job openings in Spring Valley, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $98,876 per year, or $47.5 per hour.

Workforce Operations Manager

Star Pediatric Home Care

Saddle Brook, NJ • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Retirement

Posted 10 days ago

Key responsibilities

  • Lead, coach, and develop a team of Staffing Coordinators.

  • Drive workforce planning, capacity management, and staffing strategies to maximize service utilization and reduce open patient care hours.

  • Analyze workforce and operational data to identify trends, opportunities, and performance gaps.

Job description

Star Pediatrics by Abound Health is seeking a Workforce Operations Manager to join our team in New Jersey. In this role, you will report to the VP of Nursing Operations. The Workforce Operations Manager is responsible for leading and optimizing workforce deployment and service delivery operations across our Private Duty Nursing (PDN) business. This leader will drive workforce utilization, reduce open patient care hours, and build scalable processes that align nurse availability with patient service needs. The ideal candidate is a technology-driven operational leader who excels at managing teams, leveraging data, and improving performance in a fast-paced healthcare environment.
Key Responsibilities
  • Lead, coach, and develop a team of Staffing Coordinators.
  • Drive workforce planning, capacity management, and staffing strategies to maximize authorized service utilization and minimize open patient care hours.
  • Analyze workforce and operational data to identify trends, opportunities, and performance gaps.
  • Develop and maintain KPI dashboards and accountability structures that drive operational excellence.
  • Partner closely with Nursing Operations, Talent Acquisition, Clinical Leadership, and Operations teams to ensure staffing needs are met.
  • Lead process improvement initiatives that enhance efficiency, service delivery, and workforce performance.
  • Ensure consistent use of workforce management systems, CRM platforms, reporting tools, and operational processes.
Qualifications
  • 5+ years of leadership experience managing operational, service delivery, staffing, workforce management, healthcare operations, call center, or similar high-volume teams.
  • Proven experience directly managing and developing teams with measurable performance goals and KPIs.
  • Strong technology proficiency with experience utilizing CRM, workforce management, scheduling, or operational systems.
  • Demonstrated success using data and analytics to drive decision-making and operational improvements.
  • Excellent communication, stakeholder management, and cross-functional leadership skills.
  • Ability to balance strategic planning with hands-on operational execution.
  • Must reside in New Jersey and be able to travel regularly between our Mount Laurel, Howell, and Saddle Brook offices.
  • #LI-Hybrid
Education
  • Bachelor's degree required.
Compensation & Benefits
The target base salary range for this full-time, salaried position is between $80,000 - $95,000 annually.
Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. For employees working 30 hours or more on average per week, we offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment following first of the month. Additionally, our 401(k) plan becomes available after 6 months of employment and 500 hours worked (Full-time employees only). For more information about our total rewards package, please reach out to your Talent Acquisition Partner.
Equal Employment Opportunity
Star Pediatrics is an equal opportunity employer. Star Pediatrics evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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