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Overnight Workforce Management Real Time Analyst Jobs in Delaware

Commercial Real Estate Credit Analyst

Wilmington, DE · On-site

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Dover, DE · On-site

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Dover, DE

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Wilmington, DE · On-site

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Wilmington, DE

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Dover, DE · On-site

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Commercial Real Estate Credit Analyst

Wilmington, DE · On-site

$48K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are the region's locally headquartered bank and wealth management company. We are honored to ... Additional benefits may include paid parental leave, military leave, vacation and other paid time ...

Showing results 21-40

Overnight Workforce Management Real Time Analyst information

What does an Overnight Workforce Management Real Time Analyst do?

An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.

What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst?

To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.

What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?

Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.

What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?

AspectOvernight Workforce Management Real Time AnalystOvernight Operations Analyst
Primary FocusMonitoring and adjusting staffing levels in real-time to meet demandAnalyzing operational data to improve overnight processes and efficiency
Required SkillsWorkforce management software, data analysis, schedulingOperational analysis, process improvement, data interpretation
Work EnvironmentContact centers, customer service, call centersLogistics, manufacturing, service industries
CertificationsWorkforce management certifications often preferredOperational or industry-specific certifications

While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.

What are popular job titles related to Overnight Workforce Management Real Time Analyst jobs in Delaware?

For Overnight Workforce Management Real Time Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Overnight Workforce Management Real Time Analyst jobs in Delaware look for?

The top searched job categories for Overnight Workforce Management Real Time Analyst jobs in Delaware are:

What cities in Delaware are hiring for Overnight Workforce Management Real Time Analyst jobs?

Cities in Delaware with the most Overnight Workforce Management Real Time Analyst job openings:

Infographic showing various Overnight Workforce Management Real Time Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Commercial Real Estate Credit Analyst

WSFS Bank

Wilmington, DE • On-site

$48K - $79K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


WSFS Bank rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

23rd of 171 rated banks


Job description

Commercial Real Estate (CRE) Credit Analyst

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Commercial Real Estate (CRE) Credit Analyst is responsible for performing the underwriting steps associated with commercial real estate credits. This role will be required to prepare credit memorandums and other tasks associated with supporting Commercial Relationship Managers as well as assist in preparing commercial loan packages for approval and documentation.

Job Responsibilities:

  • Utilize spreading software to spread financial information from financial statements or tax returns.
  • Review and analyze business financial statements and individual tax returns to prepare credit requests, displaying proficiency in reviewing and comprehending Leases, Appraisals, Environmental reports, construction budgets, Plan and Cost reviews, etc.
  • Prepare credit memos and financial ratio reports to be submitted to the appropriate lending authority, including Senior Loan Committee, for approval; approve loans within credit authority; identify risks and mitigants of the credit and support the presentation of credit package.
  • Provide support to Commercial Lending Teams and the Relationship Manager as needed.
  • Work closely with the Loan Documentation team to ensure all due diligence is acceptable prior to loan closings.

Minimum Qualifications:

  • Bachelor's Degree in finance or accounting or equivalent work experience is required.
  • Must have a minimum of 4 years of CRE underwriting experience, including a strong background of reviewing personal and business financial statements.
  • A background in finance and accounting which provides a basis for commercial loan underwriting and analysis, including the review and interpretation of client financial statements and tax returns, review and understanding of data in both personal and business bureaus is required.
  • Must have a good understanding of applying Loan Policy to the underwriting document with strong analytical skills.
  • Must have strong Microsoft Office skills including Excel.
  • Must be an independent thinker in collaboration with other professionals and be able to structure a loan request while maintaining the credit quality dictated by bank policy to "Find a Way" to grant a loan.
  • Excellent oral and written communication skills are required.
  • Must have the ability to travel within WSFS footprint as needed.

Salary Range:

$48,416.00 - $79,541.75

Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


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