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Overnight Wfm Jobs in Indiana (NOW HIRING)

HR Coordinator - OMS

Indianapolis, IN · On-site

$20 - $26.25/hr

Coordinate onboarding and new hire setup, including systems such as WFM, UKG, and Microsoft Outlook ... Overnight travel may be required occasionally. Equal Opportunity Employer/Protected Veterans ...

Overnight Wfm information

What is an overnight WFM job?

Overnight WFM (Workforce Management) jobs involve managing and optimizing workforce schedules and staffing during nighttime or overnight shifts, typically in industries that operate 24/7 such as call centers, healthcare, or security services. These roles focus on ensuring that there are enough staff members to meet demand, monitoring real-time performance, and making adjustments to schedules as needed. Overnight WFM analysts or coordinators may use specialized software to track attendance, forecast staffing needs, and resolve any workforce-related issues that arise during overnight hours.

What are the unique challenges faced by an overnight Workforce Management (WFM) professional, and how can I prepare for them?

As an Overnight Workforce Management (WFM) professional, you'll often be responsible for monitoring staffing levels, handling real-time adjustments, and ensuring service level agreements are met during off-peak hours. One unique challenge is limited access to support teams and decision-makers, which requires strong problem-solving skills and the ability to make independent decisions. Additionally, maintaining effective communication with daytime teams for seamless shift transitions is essential. Preparing for these challenges involves developing technical proficiency with WFM software, building effective documentation habits, and cultivating resilience to manage the demands of overnight work.

What are the key skills and qualifications needed to thrive as an overnight Workforce Management (WFM) analyst, and why are they important?

To thrive as an Overnight Workforce Management Analyst, you need strong analytical skills, attention to detail, and a background in workforce planning or operations, often supported by a relevant degree or experience. Familiarity with WFM software (like NICE, Verint, or Aspect), scheduling tools, and Excel is typically required. Exceptional problem-solving, communication, and the ability to work independently during off-hours are standout soft skills. These competencies ensure accurate forecasting, efficient staffing, and smooth business operations during overnight shifts.

What is the difference between Overnight Wfm vs Customer Service Supervisor?

AspectOvernight WfmCustomer Service Supervisor
CredentialsWorkforce management certifications, scheduling experienceCustomer service experience, leadership skills
Work EnvironmentOffice or remote, primarily during night hoursOffice, day or evening shifts
Industry UsageCall centers, contact centers, retailCustomer service departments, retail, telecom
Primary FocusStaff scheduling, forecasting, resource allocationTeam management, customer issue resolution

Overnight Wfm roles focus on workforce planning and scheduling during night shifts, ensuring optimal staffing levels. Customer Service Supervisors oversee customer interactions and team performance during regular business hours. While both roles require strong communication skills, Overnight Wfm emphasizes analytical and scheduling expertise, whereas Customer Service Supervisors focus on team leadership and customer satisfaction.

What are the most commonly searched types of Wfm jobs in Indiana?

The most popular types of Wfm jobs in Indiana are:

What job categories do people searching Overnight Wfm jobs in Indiana look for?

The top searched job categories for Overnight Wfm jobs in Indiana are:

What cities in Indiana are hiring for Overnight Wfm jobs?

Cities in Indiana with the most Overnight Wfm job openings:

Infographic showing various Overnight Wfm job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

HR Coordinator - OMS

O'Neal Manufacturing Services

Indianapolis, IN • On-site

$20 - $26.25/hr

Full-time

PTO

Posted 13 days ago


O'Neal Manufacturing Services rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Position Summary

The Human Resources Coordinator provides administrative and operational support to the HR team, assisting with daily HR functions including recruiting, onboarding, employee programs, and HR data management. This role helps ensure efficient HR processes and a positive employee experience by supporting workforce operations and maintaining accurate records.

Duties and Responsibilities

  • Support recruiting activities, including scheduling interviews and communicating with candidates.
  • Assist with candidate screening and hiring efforts for production roles to support staffing goals.
  • Manage pre-employment processes, including background checks, drug screens, and required pre-hire testing.
  • Coordinate onboarding and new hire setup, including systems such as WFM, UKG, and Microsoft Outlook.
  • Support new hire setup and ongoing employee updates, including PTO tracking and timecard corrections.
  • Issue and manage employee badges, including proxy and timekeeping access.
  • Maintain training records for new and current employees within the learning management system.
  • Maintain accurate employee records and perform HR data entry in systems such as Epicor.
  • Assist with payroll-related tasks, including tracking and submitting uniform deductions.
  • Review and process HR-related invoices.
  • Assist new hires with benefits enrollment and related questions.
  • Respond to employee inquiries and escalate more complex issues as appropriate.
  • Assist with planning and coordinating employee engagement initiatives, including wellness programs, recognition events, and company activities.
  • Other duties as assigned.

Skills and Qualifications

  • 1–3 years of experience in HR, administrative support, or related role.
  • Proficiency in Microsoft Word and Excel.
  • Strong organizational skills and attention to detail.
  • Effective communication and interpersonal skills.
  • Ability to maintain confidentiality and ensure data integrity.
  • Experience in a manufacturing environment.
  • Familiarity with HRIS systems such as UKG, Workday, and similar platforms.

Physical Requirements

  • Ability to lift 20 lbs. as needed.
  • Ability to bend, stand, climb, twist and stoop for extended periods of time.
  • Ability to perform sedentary work including sitting for extended periods of time.
  • Ability to operate standard office equipment.
  • Travel as needed to accomplish desired results. Overnight travel may be required occasionally.

What O'Neal Manufacturing Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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About O'Neal Manufacturing Services

Sourced by ZipRecruiter

At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Vestavia Hills, AL, US

Year founded

1921

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