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Overnight Warm Line Counselor Jobs in Silver Spring, MD

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Overnight Warm Line Counselor information

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$18

$29

$49

How much do overnight warm line counselor jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for overnight warm line counselor in Silver Spring, MD is $29.66, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $34.81 per hour, depending on experience, location, and employer.

What is an overnight warm line counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What are the key skills and qualifications needed to thrive as an overnight warm line counselor?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an overnight warm line counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What are popular job titles related to Overnight Warm Line Counselor jobs in Silver Spring, MD?

For Overnight Warm Line Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Overnight Warm Line Counselor jobs in Silver Spring, MD look for?

The top searched job categories for Overnight Warm Line Counselor jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Overnight Warm Line Counselor jobs?

Cities near Silver Spring, MD with the most Overnight Warm Line Counselor job openings:

Overnight Warm Line Counselor jobs near you

Crisis Hotline Specialist (Part-Time & Full-Time)

Community Crisis Services

Hyattsville, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Community Crisis Services, Inc. seeks Hotline Specialists to staff our 24/7 hotline serving callers in need from Prince George’s County, the state of Maryland, and across the nation. Hotline Specialists serve those needing access to homeless shelters, information about health and human service agencies, support in times of emotional distress, or even help staying safe through thoughts of suicide through contracts with several government and non-profit agencies. CCSI’s hotline program provides a variety of services.


Hotline Specialists will receive 40 total hours of training related to active listening skills, suicide prevention practices, and the utilization of agency resources to match callers with needed information. Specialists are needed to be warm, compassionate, patient, calm in crisis situations, and open to continued growth and development. The position has the potential to be mostly performed remotely, as this is a hybrid position. Staff must reside in either the District of Columbia, Maryland or Virginia.


* Candidates must be able to participate in and complete mandatory in-person orientation and training during the first 6 weeks of employment.


Available shifts

  • Full-time and Part-time positions
  • Weekdays and weekends
  • Multiple Shifts:
    • Day (8am-4pm)
    • Evening (4pm-12am)
    • Overnight (12am-8am)


Qualifications

  • Successful completion of Initial Crisis Intervention Training.
  • Completes ASIST Training
  • Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
  • Successful use of Language Line and TTD services.
  • High School Diploma/GED
  • Must have a computer/laptop, high-speed internet and a quiet workspace 


Responsibilities

  • Have the ability to work in a highly stressful environment that deals with callers in crisis.
  • Provide counseling, information and referrals to callers.
  • Assess each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
  • Thoroughly and accurately complete a statistics sheet on each call. Completes homeless forms, protective services forms, suicide forms, regular caller forms, etc. when required.
  • Maintains confidentiality of callers and agency.
  • Keeps updated by reading the communication log and other data available.
  • Completes clerical work as needed.
  • Communicate problems to supervisors when necessary.
  • Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
  • Attend in-services and meetings as scheduled
  • Does not leave the phones unattended under any circumstances (leaving work location).
  • Must be available to work holidays as needed and help maintain 24/7 shift coverage.
  • Hotline specialists are classified as essential personnel and are required to report for duty accordingly.
  • Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
  • Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.


Required Skills and Abilities:

  • Demonstrates maturity and empathy, consistently providing attentive, courteous, and informative service.
  • Demonstrates exceptionally strong written and verbal communication skills.
  • Excellent oral and written communication skills in English to convey information and ideas effectively.
  • Gives full attention to others, asks appropriate questions, and actively listens to ensure understanding.
  • Maintains a positive outlook, rebounds quickly from frustrations, and keeps a friendly demeanor in stressful situations.
  • Confidently works independently while effectively collaborating as part of a professional team.
  • Demonstrates a systematic approach to tasks and assignments.
  • Possesses strong analytical and problem-solving skills, identifying and addressing issues by following proper procedures.
  • Reliable and punctual, with a strong ability to adhere to schedules based on call center needs.
  • Consistently follows call center program policies and procedures.
  • Proficient in using technology, including telephones, computers (PC), laptops, software, and email.
  • Manages multiple tasks simultaneously, maintaining accuracy and composure in distracting and urgent situation.


    Work Conditions

    • Holidays, Evening and weekend coverage required, depending on scheduled shifts.
    • Hours are flexible to meet program needs.
    • Potential exposure to highly emotional and stressful situations, potential exposure to aggressive encounters via telephone.


    Benefits

    • Health & Vision Insurance (FT Status)
    • Dental Insurance (FT Status)
    • Life & Disability Insurance (FT Status)
    • 401(k) Retirement Services
    • Employee Assistance Program
    • Flexible Spending Account
    • Holiday Premium Pay
    • Paid Time Off
    • Referral Program
    • Perks at Work


    Equal Employment Opportunity

    Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To learn more about Community Crisis Services Inc. and other exciting and fulfilling career opportunities, please visit us at: https://tinyurl.com/CCSIMD-Careers.