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Overnight Warm Line Counselor Jobs in Burke, VA (NOW HIRING)

US Foods, Inc.

New Business Manager

Manassas, VA · On-site

Responsible for producing new account revenue in line with current organization and individual ... warm, convert, and close high-potential new street accounts required. Overnight travel may be ...

First Batch

Director of Events

Washington, DC · On-site

$120K/yr

We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects ... Develop strong communication and line reporting procedures to guide service implementation, making ...

Cushman & Wakefield

Senior HR Generalist

Arlington, VA · Remote

$79.40K - $102.40K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Arlington, VA · On-site

$79.40K - $102.40K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Washington, DC · Remote

$78.10K - $100.80K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Washington, DC · Remote

$78.10K - $100.80K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Arlington, VA · Remote

$79.40K - $102.40K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Potbelly

Restaurant Assistant Manager

Fort Belvoir, VA · On-site

Profit * Control assigned P & L line items. * Control food components, labor, waste, and cash ... Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%). * Must be ...

Cushman & Wakefield

Senior HR Generalist

Washington, DC · Remote

$78.10K - $100.80K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Arlington, VA · Remote

$79.40K - $102.40K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

Cushman & Wakefield

Senior HR Generalist

Washington, DC · Remote

$78.10K - $100.80K/yr

Provide counsel for managers and supervisors on employee relations issues including discipline ... line, and applicability of collective bargaining agreements. The compensation that will be offered ...

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Overnight Warm Line Counselor information

See Burke, VA salary details

$17

$28

$47

How much do overnight warm line counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight warm line counselor in Burke, VA is $28.32, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $33.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Warm Line Counselor, and why are they important?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an Overnight Warm Line Counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is an Overnight Warm Line Counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What are popular job titles related to Overnight Warm Line Counselor jobs in Burke, VA? For Overnight Warm Line Counselor jobs in Burke, VA, the most frequently searched job titles are:
What job categories do people searching Overnight Warm Line Counselor jobs in Burke, VA look for? The top searched job categories for Overnight Warm Line Counselor jobs in Burke, VA are:
What cities near Burke, VA are hiring for Overnight Warm Line Counselor jobs? Cities near Burke, VA with the most Overnight Warm Line Counselor job openings:
Overnight Warm Line Counselor jobs near you
Bilingual Homeless/Domestic Violence Specialist

Bilingual Homeless/Domestic Violence Specialist

Community Crisis Services, Inc.

Hyattsville, MD • On-site

$23.10/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Bilingual Homeless/Domestic Violence (HDV) Specialist works with the Homeless Services Director and Lethality Assessment Program Coordinator to ensure appropriate service delivery. Our HDVs provide direction and support to Hotline Specialists for homeless and domestic violence callers. Specialists are needed to be warm, compassionate, patient, calm in crisis situations, and open to continued growth and development. Position has the potential to be performed remotely. Remote staff must reside in either the District of Columbia, Maryland or Virginia.
* Candidates must be able to participate in and complete mandatory orientation and training during the first 6 weeks of employment.
Available shift
  • Tuesdays, (8 am - 4 pm); Thursdays (4 pm - 12 am) and Saturdays & Sundays (8 am - 4 pm)

Qualifications
  • Must speak, read and write Spanish and English proficiently
  • Successful completion of Initial Crisis Intervention Training
  • Completes ASIST Training
  • Completes Homeless and Domestic Violence Training
  • Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
  • Successful use of Language Line and TTD services.
  • High School Diploma/GED
  • Must have a computer/laptop, high-speed internet and a quiet workspace (For Remote Work - DC, MD, VA residents only)

*Bilingual Homeless/Domestic Violence Specialists will have demonstrated written and speaking proficiency in English and Universal Spanish to facilitate clear and accurate information exchanges with callers. Bilingual Specialists will undergo an oral proficiency interview in the tested language and designed to identify the candidate's level of linguistic proficiency to ensure bilingual Specialists are articulate (understandable) in Spanish and English.
Responsibilities
Homeless/Domestic Violence Hotline Duties
  • Has first priority to answer DV/Homeless calls in the queue
  • Role models all skills to ensure appropriate service to callers and clients
  • Works with shelters to complete placements including transportation and any other details
  • Understands policies about shelter placements, understands the organizational policies related to shelter and safety
  • Works with call center staff to ensure that homeless/domestic violence policies and procedures are followed
  • Reviews iCarol homeless and DV forms to ensure consistency and completeness
  • Ensures follow-up calls are completed
  • Thoroughly and accurately complete statistics sheet on each call. Completes homeless forms, protective services forms, suicide forms, regular caller forms etc. when required.
  • Keeps updated by reading the communication log and other data available.
  • Communicates problems to supervisors when necessary, including emergencies
  • Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
  • Ensures that calls are directed appropriately according to agency protocols
  • Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
  • Provides short-term crisis intervention counseling, assessment services, information, and referral to callers in a non-judgmental manner
  • Provides referrals and completes all paperwork including intake forms and statistics forms
  • Assists with training of new staff and volunteers as directed
  • Maintains confidentiality of callers and agency
  • Provide counseling, information and referrals to callers.
  • Attend in-services and meetings as scheduled
  • Does not leave the phones unattended under any circumstances (leaving the building).
  • Maintains workstation.
  • Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
  • Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
  • Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.

Skills
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

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