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Overnight Warm Line Counselor Jobs in Austin, TX

Potbelly

Restaurant Assistant Manager

Austin, TX · On-site

Control assigned P & L line * Control food components, labor, waste, and cash across * Count ... Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%). * Must be ...

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Overnight Warm Line Counselor information

See Austin, TX salary details

$17

$28

$47

How much do overnight warm line counselor jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight warm line counselor in Austin, TX is $28.44, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $33.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Warm Line Counselor, and why are they important?

To thrive as an Overnight Warm Line Counselor, you need strong active listening skills, crisis intervention training, and typically a background in psychology, social work, or peer support. Familiarity with call center software, documentation systems, and knowledge of community resources are common technical requirements. Emotional resilience, empathy, and effective communication are critical soft skills for providing support during late-night hours. These skills are essential to ensure callers in distress receive compassionate, timely assistance and are directed to appropriate resources.

What unique challenges might I face as an Overnight Warm Line Counselor, and how can I prepare for them?

As an Overnight Warm Line Counselor, you may encounter challenges such as managing fatigue during late-night shifts, responding to callers experiencing acute emotional distress, and working with limited on-site supervision. It's important to develop strong self-care routines, maintain healthy sleep habits outside of your shift, and utilize peer support or debriefing opportunities your organization provides. Staying familiar with referral resources and crisis protocols will help you provide effective support to callers while maintaining your own well-being.

What is an Overnight Warm Line Counselor?

An Overnight Warm Line Counselor is a mental health professional or trained peer who provides non-emergency emotional support over the phone during nighttime hours. They listen to callers who may be experiencing stress, loneliness, or mild mental health concerns, offering empathy and guidance. Unlike crisis hotlines, warm lines are typically for individuals who need someone to talk to but are not in immediate danger. The counselor's role is to provide a safe, supportive space and resources if needed, helping callers feel less isolated during overnight hours.

What is the difference between Overnight Warm Line Counselor vs Crisis Hotline Counselor?

AspectOvernight Warm Line CounselorCrisis Hotline Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require mental health certificationHigh school diploma or equivalent; often requires crisis intervention training
Work EnvironmentRemote or community-based, overnight shifts, informal settingCall centers, emergency services, 24/7 hotlines, often in a formal setting
Employer & IndustryNonprofits, mental health organizations, community servicesEmergency services, mental health agencies, government programs

Overnight Warm Line Counselors provide peer support during overnight hours, focusing on emotional well-being in a less crisis-driven context. Crisis Hotline Counselors handle urgent mental health crises, often requiring specialized training. Both roles involve supporting individuals in distress but differ in scope, environment, and urgency.

What are the most commonly searched types of Warm Line Counselor jobs in Austin, TX? The most popular types of Warm Line Counselor jobs in Austin, TX are:
What are popular job titles related to Overnight Warm Line Counselor jobs in Austin, TX? For Overnight Warm Line Counselor jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Overnight Warm Line Counselor jobs in Austin, TX look for? The top searched job categories for Overnight Warm Line Counselor jobs in Austin, TX are:
What cities near Austin, TX are hiring for Overnight Warm Line Counselor jobs? Cities near Austin, TX with the most Overnight Warm Line Counselor job openings:
Overnight Warm Line Counselor jobs near you

Overnight Valet Attendant (Shift: 11pm-7am)

LAZ Parking Texas, LLC

Austin, TX

$15/hr

Full-time

Posted 6 days ago

Job description

At LAZ Parking we often say, its not what we do, it's the way we do it. LAZ Parking is one of the largest and fastest growing parking companies in the country! When it comes to parking, were the experts! We believe that the work we do and how we treat people can really Make a Difference. Click here to watch our company video, "The LAZ Difference" and youll see what were all about!


The Details:

Compensation: The hourly base pay is $15 per hour plus tips

Work Schedule: Full-time; Overnight shift 11:00pm - 7:00am

Location: Downtown Austin, Texas

Requirements: Valid Driver's License for 2+ years

_____________________________________________________________________________________

Benefits of joining the LAZ Parking Family:

  • Pay Active On-demand access to earned wages, get up to 50% of your earned wages.
  • Sign-On bonus: $200
  • Referral Bonus: $200 for EACH person you refer.
    • Sign-on & referral bonuses will be paid after 90 days. Employee must be in good standing
  • Paid training
  • 401(k) with Employer Match
  • Medical, dental, vision 3 plan options!
  • Competitive salary
  • Internal leadership & career development programs

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package of benefits provides peace of mind. LAZ Parking offers a generous benefits package including:

    • Medical/Rx Healthcare Financing Options Get 0% financing to help pay for health-related expenses
    • Dental
    • Vision
    • Life and Disability Benefits
    • Supplemental Health
    • And much more!

    We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you, free of charge.

    • Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
    • Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
    • Smoking Cessation Program



      The Spirit of the Position:

      A LAZ Overnight Valet Attendant plays a significant role in the success of the company. They are the first person our clients and customers see upon arrival, and the last person our clients & customers see when they depart. A warm welcome, smiling face, and professional demeanor are of the utmost importance.

      What Will I Do?

      • Help direct traffic to keep the flow of cars clean and organized, all with a smile on your face!
      • Welcome guests upon arrival and departure.
      • Greet all customers by name, take care of their needs, and develop a rapport with each person driving up to your stand.
      • Open and close doors for every customer upon arrival and departure.
      • Assist guests with luggage from vehicle and to vehicle as necessary.
      • Turn off each car and remove keys.
      • Provide each customer with a valet ticket and provide retrieval process.
      • Park and retrieve cars like a champ. This means carefully, efficiently, and in a timely manner.
      • Provide a self-reliant attitude when needed. Must be able to work with or without supervision.
      • Promote awesome customer relations. Smile, go above and beyond, make them love LAZ Parking the moment they meet you.

      You Are:

      • Youre charismatic, full of energy, and happy to help in any way you can.
      • Responsible is your middle name. You never disappoint because its not in your nature.
      • A good driver with a driving record to prove it. You dont speed, youre cautious ESPECIALLY with other peoples property.
      • Good under pressure. You dont fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
      • Good at communicating and have the ability to speak, read, and comprehend English easily.
      • A team player. Youre open to different opinions and can help motivate your team.

      Education/Experience:

      • High school diploma or GED preferred but not required.
      • Strong customer service experience.
      • Cash handling experience is preferred but not required.
      • Parking industry experience is preferred but not required.

      Skills:

      • Ability to drive a manual shift vehicle.
      • Ability to communicate professionally and effectively.
      • Willingness to be flexible, work multiple facility locations.
      • Ability to handle challenging and at times, emotionally charged situations.
      • Must be able to work unsupervised.
      • Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
      • Demonstrates a sense of urgency and timeliness.
      • Excellent team building and interpersonal skills.

      Requirements:

      • Valid Driver's License (at least 2 yrs)
      • Must be at least 18 years of age
      • High school diploma or GED preferred
      • Outstanding customer service experience
      • Work in a fast-paced environment
      • Parking and/or hospitality industry experience is preferred but not required.


      Physical Demands:

      • Willingness to work in the elements -- heat, wind, snow, rain, etc.
      • Ability to lift, push and pull at least 50 pounds.
      • Ability to stand, walk and run for extended periods of time.
      • Ability to bend, stoop, squat and lift frequently throughout a shift.

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

      Payouts:

      • Bonuses will be paid after 90 days. Employee must be in good standing.


      FLSA Status: Non-Exempt, Tipped

      LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristics in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.
      LAZ Parking participates in E-Verify.