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Overnight Ttec Customer Service Chat Jobs (NOW HIRING)

TTEC Digital

AWS Software Developer

Austin, TX · Remote

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

TTEC

Temporary Trainer

Austin, TX · On-site

$20 - $22/hr

... chat with millions of customers every day ... These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity ...

TTEC

Temporary Team Lead

Austin, TX · On-site

... to services, products or processes of projects * Manage multiple, complex, ongoing tasks, systems ... About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped ...

TTEC

Temporary Team Lead

Austin, TX · On-site

... to services, products or processes of projects * Manage multiple, complex, ongoing tasks, systems ... About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped ...

TTEC

Executive Director, Finance

Austin, TX · On-site

... chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive ...

TTEC

Seasonal Licensed Healthcare Team Lead

Austin, TX · On-site

$22 - $23/hr

... to services, products or processes of projects * Manage multiple, complex, ongoing tasks, systems ... About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped ...

TTEC Digital

AWS Software Developer

Austin, TX · Remote

$90K - $115K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · Remote

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

TTEC Digital

Partner Development Director

Austin, TX · Remote

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

TTEC Digital

AWS Team Lead, Development

Austin, TX · On-site +1

$145K - $165K/yr

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and ...

TTEC

VP, Sales Executive - BFSI (Remote)

Austin, TX · On-site +1

$160K - $190K/yr

... by TTEC's services • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and ...

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As of Jul 4, 2026, the average hourly pay for overnight ttec customer service chat in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
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Senior Customer Experience Consultant - Conversational Design

Senior Customer Experience Consultant - Conversational Design

TTEC Digital

Austin, TX • Remote

Full-time

Posted 17 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.
 
With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — all while developing an AI personality that is engaging and memorable.
 
This is a 100% remote opportunity with limited travel requirements.
What You Will Do:
  • Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.
  • Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust.
  • Responsible for project success, ensuring timelines and objectives are met with precision and efficiency.
  • Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders
  • Author and deliver professional, effective presentations to client stakeholders
  • Follow best practices for developing engaging bot personas that engage users and properly represent the brand
  • Ensure the IVA interaction design and end experience reflect the intended persona
  • Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population
  • Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations
  • Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance
  • Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers
  • Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team
  • Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills
  • Contribute to internal and external thought leadership content development
What You Will Bring:
  • 3+ years’ experience in corporate consulting, ideally with enterprise clients
  • 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
  • 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
  • Training and/or experience in User-Centered Design principles and User Research
  • Fluency with modern diagram tools such as LucidChart and Miro
  • Demonstrable experience working successfully in cross-functional teams
  • Experience with audio recording and production is a plus
  • Bachelor's level degree in a related field required
#LI-JF1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.