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Overnight Support Specialist information

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How much do overnight support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for overnight support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is an overnight support specialist?

Overnight Support Specialists are professionals who provide assistance and support to clients, customers, or internal teams during nighttime or overnight hours. Their duties often include monitoring systems, responding to inquiries or emergencies, troubleshooting issues, and ensuring operations run smoothly outside of regular business hours. These roles are common in industries that require 24/7 coverage, such as IT, healthcare, hospitality, and customer service. Overnight Support Specialists play a critical role in maintaining service continuity and addressing urgent needs when most daytime staff are unavailable.

What are the key skills and qualifications needed to thrive as an overnight support specialist?

To thrive as an Overnight Support Specialist, you need strong problem-solving abilities, effective communication skills, and experience in customer or technical support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in assisting customers during non-standard hours. These competencies ensure prompt, reliable support and high customer satisfaction during critical overnight shifts.

What are some common challenges faced by overnight support specialists, and how can they be managed?

Overnight Support Specialists often face challenges such as working independently during off-hours, maintaining alertness throughout the night, and handling urgent or unexpected issues with limited immediate supervision. To manage these challenges, it's important to establish a consistent sleep schedule, utilize effective communication tools for escalating issues, and familiarize yourself with available resources and protocols. Many employers also provide regular training and peer support to help overnight staff stay connected and confident in their roles.

What is the difference between Overnight Support Specialist vs Customer Support Representative?

AspectOvernight Support SpecialistCustomer Support Representative
CredentialsHigh school diploma or equivalent; technical skills often preferredHigh school diploma or equivalent; communication skills essential
Work EnvironmentNight shifts, often in call centers or support centersDay shifts, in office or remote settings
Industry UsageIT, tech, retail, healthcare support rolesRetail, telecom, tech, service industries
Search & Comparison IntentUnderstanding overnight roles, shift differences, job requirementsGeneral customer service roles, day vs night shifts

The Overnight Support Specialist typically works night shifts providing technical or customer support, often requiring specific technical skills. In contrast, Customer Support Representatives usually work during daytime hours, focusing on general customer service. Both roles are vital in support industries but differ mainly in work hours and environment.

What cities are hiring for Overnight Support Specialist jobs?

Cities with the most Overnight Support Specialist job openings:

What are the most commonly searched types of Support Specialist jobs?

The most popular types of Support Specialist jobs are:

What states have the most Overnight Support Specialist jobs?

States with the most job openings for Overnight Support Specialist jobs include:

What are popular job titles related to Overnight Support Specialist jobs?

For Overnight Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Overnight Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Overnight Support Specialist

Chelsea, MA • On-site

NORTH SUFFOLK COMMUNITY SERVICES INC
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about NORTH SUFFOLK COMMUNITY SERVICES INCexternal

$20/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Job description

 
North Suffolk is looking for Overnight Residential Staff to join our team! As an Overnight Support Specialist for North Suffolk Community Services you’ll be responsible for the safety and well-being of consumers with mental health diagnoses in a residential setting. You will assist clients based on their need level while following all agency policies, procedures, and licensing/funding source requirements. The Overnight Support Specialist is awake and available to consumers during the entire overnight shift.

Full and part-time positions available in a variety of locations. Please indicate preferred location and shift/day availability in application.

Salary range: 

$20.00 per hour

$2.00 / hour differential for high intensity programs

What you'll do:

  • Be awake and available to persons during overnight shift until they have left the residential program for the day or until the morning staff person arrives.
  • Conduct security checks on an hourly basis, documenting that consumers are in the facility.
  • Perform household maintenance and upkeep as needed.
  • Document each person’s progress in the confidential record.
  • Write daily notes at end of shift if needed, noting any incidents and maintain regular communication with other team members.
  • Help with medication administration.

What you’ll need:

  • Education: 
    • High School degree or GED required
    • Bachelor’s degree in a similar field, preferred.
  • Experience: 
    • In lieu of college degree, at least six months experience with population that has severe and persistent mental illness and/or substance use disorder.
  • Skills: 
    • You must be able to communicate effectively both verbally and in writing. 
    • Valid driver’s license preferred.  
    • Be or become MAP certified, CPR/First Aid certified within five months of hire (training provided).

Competitive & Comprehensive Benefits:

  • Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
  • Eligible employer for the Public Service Loan Forgiveness program
  • Health & Dental Insurance, with generous employer contribution
  • Employer Paid Life Insurance
  • 403 (b) Retirement Plan with employer matching
  • Voluntary Short and Long Term Disability Insurance
  • Medical & Dependent Care Flexible Spending Accounts
  • Access to Credit Union Banking
  • Access to State Tuition Remission Program (Worksite Specific)
  • Employee Referral Bonus Program
  • Discounted Movie Tickets
  • Comprehensive Training Program
  • Internal Advancement Opportunities