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Overnight Springhill Suites Marriott Jobs in Indiana

Springhill Suites Marriott

Front Desk Agent

Fort Wayne, IN · On-site

$14.25 - $18/hr

The SpringHill Suites Fort Wayne Southwest is seeking a part-time Front Desk Agent. Candidates must ... Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their ...

JSK Hospitality LLC

Maintenance Tech

South Bend, IN

$15 - $20/hr

SpringHill Suites South Bend Job Type Full-time Job Summary JSK Hospitality is looking for a ... Experience with Marriott brand standards * HVAC or related certifications * Valid driver's license ...

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Overnight Springhill Suites Marriott information

What is an overnight associate at Springhill Suites Marriott?

Overnight Associates at SpringHill Suites Marriott are staff members who work during the nighttime hours to ensure the safety, comfort, and satisfaction of guests. Their responsibilities typically include checking in late arrivals, handling guest requests, performing security checks, preparing breakfast setups, and reconciling daily accounts. They play a crucial role in maintaining hotel operations during the night and providing excellent customer service. These associates often work independently or with a small team, and must be able to handle emergencies or unusual situations. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an overnight front desk associate at Springhill Suites Marriott?

To thrive as an Overnight Front Desk Associate at Springhill Suites Marriott, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (PMS), Microsoft Office, and basic accounting or cash handling procedures is often required. Exceptional communication, problem-solving abilities, and reliability help set top performers apart in this role. These skills ensure smooth nightly operations, positive guest experiences, and accurate record-keeping during overnight shifts.

What are some common challenges faced during an overnight shift at Springhill Suites Marriott, and how can team members effectively manage them?

Overnight shifts at a Springhill Suites Marriott often involve working independently or with a small team, which can present challenges such as handling late check-ins, addressing guest concerns with limited managerial support, and maintaining alertness during quieter hours. Team members can effectively manage these challenges by staying organized, following established protocols, and proactively communicating with colleagues during shift changes. Developing strong multitasking and problem-solving skills also helps ensure smooth operations and guest satisfaction throughout the night.

What is the difference between Overnight Springhill Suites Marriott vs Housekeeping Supervisor?

AspectOvernight Springhill Suites MarriottHousekeeping Supervisor
Primary RoleOvernight guest service and hotel operationsSupervising housekeeping staff and maintaining cleanliness standards
Work EnvironmentHotel lobby, guest rooms, front deskHotel housekeeping departments, staff management
Required CredentialsHigh school diploma, hospitality experience preferredHigh school diploma, hospitality or supervisory experience
Shift TimingOvernight shifts, typically 11 PM - 7 AMVaries, often daytime with some evening hours

The Overnight Springhill Suites Marriott focuses on guest services during overnight hours, while the Housekeeping Supervisor manages cleaning staff and maintains room standards. Both roles require hospitality experience, but differ in responsibilities and shift timings.

What are the most commonly searched types of Springhill Suites Marriott jobs in Indiana?

The most popular types of Springhill Suites Marriott jobs in Indiana are:

What cities in Indiana are hiring for Overnight Springhill Suites Marriott jobs?

Cities in Indiana with the most Overnight Springhill Suites Marriott job openings:

Overnight Springhill Suites Marriott jobs near you

Part Time Front Desk Agent

Springhill Suites Marriott

Fort Wayne, IN • On-site

$15/hr

Part-time

Medical

Re-posted 9 days ago

Job description

Please Note: This is a Part-Time position for the Springhill Suites SW.

The SpringHill Suites Fort Wayne Southwest is seeking a part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Complete required shift-specific checklist.
  • Handle billing, post charges, and collect payments.
  • Manage room availability, create reservations, and answer phone calls.
  • Possess general knowledge about the local area.
  • Anticipate guest needs, recognize issues and respond in a timely manner.
  • Effectively communicate with guests and other staff members.
  • Coordinate with housekeeping staff for room status and guest requests.
  • Manage security of guest information, keys, and cash drawer.
  • Comply with IHG standards and promote brand loyalty.
  • Ensure cleanliness of front desk and lobby areas.
  • Multitask and prioritize work duties for maximum efficiency.
  • Maintain a professional appearance through dress and demeanor.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Preferred customer service experience.
  • Preferred experience in the hotel industry.
  • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
  • Availability to include weekends.
  • Ability to lift up to 30 pounds.
  • Strong interpersonal, organizational, and problem solving skills.
  • Computer literacy.
  • Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today.