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Overnight Splunk Engineer information

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$61.5K

$152.8K

$205.5K

How much do overnight splunk engineer jobs pay per year?

As of Jun 28, 2026, the average yearly pay for overnight splunk engineer in the United States is $152,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $143,000.00 and $158,500.00 per year, depending on experience, location, and employer.

What does an Overnight Splunk Engineer do?

An Overnight Splunk Engineer is responsible for monitoring, maintaining, and troubleshooting Splunk environments during overnight hours. Their duties typically include ensuring data ingestion reliability, responding to alerts, performing system health checks, and addressing security or operational incidents that arise outside of regular business hours. They may also assist with report generation, support end-users, and implement updates or patches as necessary. This role is vital for organizations that require 24/7 monitoring and rapid response to critical events. Effective communication with daytime teams ensures continuity and smooth operations.

What is the difference between Overnight Splunk Engineer vs Night Shift Security Analyst?

AspectOvernight Splunk EngineerNight Shift Security Analyst
CertificationsSplunk Certified User, Admin or ArchitectCompTIA Security+, CISSP, CEH
Work EnvironmentIT/tech teams, data centers, security operations centersSecurity operations centers, IT departments, incident response teams
Industry UsageData analytics, cybersecurity, IT monitoringCybersecurity, threat detection, incident response

The Overnight Splunk Engineer focuses on managing and optimizing Splunk platforms during overnight shifts, primarily handling data analysis and system health. In contrast, the Night Shift Security Analyst monitors security alerts, investigates threats, and responds to incidents during the same hours. Both roles require security-related certifications and work in security or IT environments, but their core responsibilities differ: one centers on data and system management, the other on security threat detection.

What are the key skills and qualifications needed to thrive as an Overnight Splunk Engineer, and why are they important?

To thrive as an Overnight Splunk Engineer, you need expertise in Splunk administration, log analysis, and troubleshooting, usually supported by a degree in IT or related field and relevant Splunk certifications. Familiarity with Splunk Enterprise, Splunk apps, scripting languages, and security information and event management (SIEM) systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills, especially for remote or off-hours incident response. These skills ensure continuous system reliability, rapid issue resolution, and proactive threat detection during critical overnight operations.

What are the typical responsibilities and challenges faced by an Overnight Splunk Engineer?

Overnight Splunk Engineers are primarily responsible for monitoring, maintaining, and troubleshooting Splunk environments during off-hours to ensure system reliability and timely incident response. A common challenge is addressing critical alerts or system outages quickly when fewer resources or colleagues are available for support. They also handle log ingestion, create and optimize dashboards, and may be tasked with running reports or implementing security measures. Effective communication with day-shift teams for seamless handovers is essential, as is the ability to work independently and make sound decisions under pressure.
More about Overnight Splunk Engineer jobs
What cities are hiring for Overnight Splunk Engineer jobs? Cities with the most Overnight Splunk Engineer job openings:
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Overnight Splunk Engineer jobs near you
Infographic showing various Overnight Splunk Engineer job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $152,773 per year, or $73.4 per hour.

Manager, Customer Service Front Line

CYBERMAXX LLC

Linthicum, MD • On-site

Full-time

Posted 4 days ago

Job description

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.
We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.
By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.
We are seeking a highly motivated Manager, Customer Service Front Line to lead and scale our international first-line support function serving as the primary intake point for the Security Operations Center (SOC) and Operations Engineering teams. This role is responsible for overseeing a 24/7 support operation, ensuring high-quality customer interactions, efficient ticket triage, and timely resolution or escalation of technical issues.
The ideal candidate blends strong people leadership with technical expertise in security operations, support workflows, and customer experience. This individual will drive performance, optimize processes, and ensure seamless support delivery for U.S.-based clients in a fast-paced MSSP/MDR environment.
What You'll Do
Team Leadership & Operations
  • Lead, coach, and develop a team of Front-Line Support analysts supporting 24/7 operations
  • Manage staffing, scheduling, and shift coverage (including weekends and overnight rotations)
  • Establish performance metrics (SLAs, KPIs) and ensure consistent service delivery
  • Conduct regular performance reviews, training, and career development planning
  • Act as an escalation point for high-priority or complex customer and technical issues

Support Operations & Service Delivery
  • Oversee inbound call handling, ticket triage, and request routing to SOC and Operations Engineering
  • Ensure accurate documentation of all interactions and resolutions in Jira
  • Drive continuous improvement in ticket quality, response times, and customer satisfaction
  • Develop and maintain standard operating procedures (SOPs) for support workflows
  • Partner with SOC and Engineering leadership to improve escalation paths and resolution efficiency

Technical Oversight
  • Provide guidance on first-level support across:
  • Microsoft 365 (M365): password resets, permissions validation, tenant transitions
  • Endpoint Detection & Response (EDR): basic troubleshooting, sensor management, and exclusions
  • Access Management: provisioning for CyberMaxx managed platforms such as (NextCloud, SentinelOne, Thinkst)
  • Elastic & Integrations: SIEM sensor, log source and agent availability monitoring
  • Support incident response (IR) coordination and ensure readiness for rapid response scenarios
  • Ensure proper handling of security-related actions, including IP blocking and threat escalation

Customer Experience
  • Ensure high-quality communication with U.S.-based clients across phone and ticketing systems
  • Oversee onboarding support activities such as portal demos and access provisioning
  • Monitor and improve customer satisfaction (CSAT) and first-contact resolution rates
  • Handle escalated client concerns with professionalism and urgency

Process Improvement & Reporting
  • Analyze support metrics and trends to identify opportunities for optimization
  • Develop reports on team performance, ticket volumes, and incident trends
  • Implement automation and tooling improvements to increase efficiency
  • Ensure adherence to security best practices, compliance standards, and audit requirements

What We Are Looking For:
Experience
  • 4+ years of experience in IT support, SOC, or technical support environments
  • 2+ years of experience in a leadership or supervisory role (BPO or MSSP/MDR preferred)
  • Experience supporting U.S.-based customers in a 24/7 environment
  • Strong experience with Jira or similar ticketing systems

Technical Expertise
  • Solid understanding of:
  • Network security and firewall technologies (Palo Alto, Fortinet, Cisco, Check Point)
  • Networking fundamentals (TCP/IP, DNS, routing, segmentation)
  • SIEM tools (Level Blue, Devo, Elastic SIEM, Splunk, Sentinel, QRadar, etc.)
  • VPNs, IDS/IPS, and traffic analysis
  • Experience with incident response workflows and real-time threat handling
  • Familiarity with Microsoft 365 administration and endpoint security tools

Leadership & Soft Skills
  • Strong people management and coaching skills
  • Excellent problem-solving and decision-making under pressure
  • Outstanding written and verbal communication skills
  • Ability to balance technical depth with customer-facing responsibilities
  • Continuous improvement mindset with a focus on operational excellence

Preferred Qualifications
  • Experience in MSSP/MDR environments
  • Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST)
  • Experience managing distributed or remote teams
  • Exposure to automation and process optimization tools

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Apply