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Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Operations Management team! The Site Medical Director at Erie West Town collaborates with the Site Health Center Operations Director regarding all aspects of site management; collaborates with Senior Provider Leadership and Human Resources to recruit, retain, and develop clinical providers; improves the quality of care of patients at the site by working with site medical providers, QI and Erie provider leadership to establish evidence-based best practices for the site; leads the clinical team to ensure cohesive care throughout the site.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Collaborates with the Site Health Center Operations Director to ensure successful clinical operations at the site.
• Accountable for the quality of care, patient satisfaction and clinical productivity for the site.
• Actively participates in selecting providers to work at the site. Orients, coaches/mentors, evaluates and disciplines clinical providers for the site.
• Implements and achieves performance goals and objectives that are set by the Senior Medical Directors and the Chief Clinical Officer for both individual providers and at the site level.
• Communicates regularly with providers, both in writing and verbally, regarding changes in workflows, new Erie initiatives, and other important updates.

Education

Required:

• Physician, APRN or PA licensed to practice in Illinois required.
• Board Certified or Board Eligible in a primary care discipline.

Preferred:

• Additional master's level degree or equivalent experience: public health, management and administration, or related field preferred

Experience

Required:

• Two years of post-residency or APRN / PA clinical primary care experience required.
• Basic rescuer CPR certification

Preferred:

• Previous leadership experience preferred

Skills and Knowledge

Required:

• Clinical Expertise – Strong foundation in primary care with a commitment to evidence-based medicine.
• Collaboration & Teamwork – Ability to work effectively with interdisciplinary teams, including medical assistants, nurses, and administrative staff.
• Operational Awareness – Understanding of clinic workflows, patient access, and scheduling best practices.
• Management and leadership principles and practices -including planning, goal setting, budgeting, communication, team building, decision making, problem solving and change management.
• Quality & Performance Improvement – Interest in clinical quality metrics, patient safety, and process improvement initiatives.
• Communication Skills – Ability to communicate effectively with staff, providers, and leadership in a clear and professional manner.
• Adaptability & Problem-Solving – Willingness to engage in problem-solving and process improvements within a dynamic healthcare environment.
• Commitment to Equity & Patient-Centered Care – Dedication to providing equitable, high-quality care to diverse patient populations.
• Basic Understanding of Healthcare Systems & Technology – Familiarity with electronic health records (Epic preferred) and ability to navigate data for decision-making.

Preferred:

• Bilingual fluency (English/Spanish) preferred. Will be required to assist or work with non-English/Spanish-only speaking patients and/or guests.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.