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Overnight Remote Jobs in Rancho Cucamonga, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Ability to coordinate effectively with after-hours and overnight teams. Preferred: * ITIL ...

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Overnight Remote information

See Rancho Cucamonga, CA salary details

$11

$17

$22

How much do overnight remote jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for overnight remote in Rancho Cucamonga, CA is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.89 per hour, depending on experience, location, and employer.

What are overnight remote jobs?

Overnight remote jobs are positions that require employees to work during nighttime hours, typically outside the standard 9-to-5 schedule, while performing their duties from a remote location, such as home. These jobs are common in industries that need 24/7 support, like customer service, technical support, IT, healthcare, and security monitoring. Working overnight and remotely can offer flexibility and may be ideal for those who prefer or need to work non-traditional hours. It's important to ensure you have a suitable home office setup to stay productive during these shifts.

What are the qualifications to get an overnight remote job?

The qualifications get a remote overnight job depend on the position you seek. For example, to become a remote overnight registered nurse, you need to follow the same educational path that other nurses take. You need to earn an associate or bachelor's degree in nursing and passing the RN-NCLEX exam. English as a second language teachers who work from home need to have a bachelor's degree in English, education, or a related field. Some schools also require additional certification, such as a TEFL (Teaching English as a Foreign Language) or TESOL (Teachers of English to Speakers of Other Languages) certificate. Overnight help desk and technical support specialists usually have an associate or bachelor's degree in IT or a closely related subject as well as professional experience and technical skills in the software or hardware offered by the company.

What are the key skills and qualifications needed to thrive as an overnight remote worker, and why are they important?

To thrive as an Overnight Remote Worker, you need strong time management, self-motivation, and the ability to work independently, often supported by experience in remote roles or relevant industry qualifications. Familiarity with remote communication tools like Slack, Zoom, and project management platforms is typically required. Exceptional communication skills, reliability, and adaptability to irregular hours help individuals stand out in this position. These skills and qualities are crucial for maintaining productivity, meeting deadlines, and collaborating effectively with teams across different time zones.

What are some common challenges faced by overnight remote workers, and how can they be effectively managed?

Overnight remote workers often encounter challenges such as maintaining a healthy work-life balance, staying alert during non-traditional hours, and feeling isolated from colleagues who work standard shifts. To manage these, it’s important to establish a consistent sleep schedule, create a dedicated workspace free from distractions, and proactively communicate with team members through digital channels. Employers may also offer resources like wellness programs or virtual team meetings to help overnight remote staff stay connected and supported.

What is the difference between Overnight Remote vs Night Auditor?

AspectOvernight RemoteNight Auditor
Work EnvironmentRemote, often from homeOn-site at hotel or hospitality location
Required CredentialsVaries by role, often includes customer service or administrative skillsHospitality or hotel management certifications often preferred
Industry UsageCustomer service, administrative, or support rolesHospitality, hotel industry
Work HoursTypically overnight shifts, flexible remote setupOvernight shifts at hotel, usually 11 PM–7 AM

Overnight Remote roles involve working from home during overnight hours, often in customer service or administrative positions. Night Auditors work on-site at hotels during the night shift, focusing on financial reconciliation and guest services. While both roles operate overnight, the main difference lies in the work environment and industry focus.

More about Overnight Remote jobs

What are the most commonly searched types of Remote jobs in Rancho Cucamonga, CA?

The most popular types of Remote jobs in Rancho Cucamonga, CA are:

What are popular job titles related to Overnight Remote jobs in Rancho Cucamonga, CA?

For Overnight Remote jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Overnight Remote jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Overnight Remote jobs?

Cities near Rancho Cucamonga, CA with the most Overnight Remote job openings:

Overnight Remote jobs near you
Infographic showing various Overnight Remote job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,241 per year, or $17.4 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 22 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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