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Overnight Remote Inbound Customer Service Representative Jobs in Virginia

MCI Military Recruitment

$14/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking a dedicated and customer-focused Customer Service Representative to join our team.

Adecco

Customer Service Representative

Newport News, VA · On-site +1

$21/hr

Hybrid schedule Monday and Friday remote; Tuesday through Thursday onsite, 9:00 AM to 6:00 PM EST ... For instant consideration for this Customer Service Representative position with Adecco in Newport ...

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Overnight Remote Inbound Customer Service Representative information

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs in Virginia?

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Overnight Remote Inbound Customer Service Representative jobs near you
Infographic showing various Overnight Remote Inbound Customer Service Representative job openings in Virginia as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 91% Physical, and 9% Remote job distribution.

Fully Remote Customer Service Agent

Disabled Veteran Solutions

Berryville, VA • Remote

$15.50 - $20.75/hr

Full-time

Posted 27 days ago

Job description

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.

We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.

This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Start Date & Training
  • Start Date: September 21, 2026
  • Training: First two weeks (structured onboarding to set you up for success)
  • Training Schedule: 9:00 AM – 4:30 PM EST
What You'll Be Doing 

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Responsibilities include:

  • Answering inbound calls and delivering a positive, solution-focused customer experience
  • Assisting with basic technical troubleshooting and creating support tickets when needed
  • Scheduling appointments at designated service locations
  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
  • Conducting follow-up calls to ensure issues are resolved and customers stay informed
  • Providing consistent, high-quality service in a structured, supportive environment
What We're Looking For

We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.

Required qualifications:

  • High school diploma or GED required (additional education preferred)
  • Prior customer service experience, especially in call-based environments
  • Strong verbal communication skills and ability to quickly build rapport
  • Ability to troubleshoot basic technical issues independently
  • Comfort working remotely with minimal supervision
  • Ability to complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply
Technical & Work Environment Requirements

To set you up for success at home:

  • Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
  • Private, distraction-free workspace
  • Ability to navigate computer systems efficiently
Schedule
  • Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday
  • Consistent attendance and reliability are essential for success in this role
  • Schedules are structured to support both business needs and work-life balance
Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials, here's what makes DVS different:

  • A fully remote role-work where you're most comfortable and productive
  • A supportive, team-driven environment where people actually help each other succeed
  • Meaningful work that supports Veterans, military families, and communities nationwide
  • A culture that values reliability, respect, and growth
  • Real opportunities for career advancement
  • A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.

Ready to Join Us?

If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.

Apply today and build a career with purpose at DVS.

 
 

A pre-employment drug screening and criminal background check are required prior to employment.

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