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Overnight Remote Customer Support Representative Jobs in Oregon

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

As a Customer Support Representative, you will provide technical support and troubleshooting for ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

Web Hosting Northwest

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This ...

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All JobsCustomer Support Representative JobsOvernight Remote Customer Support Representative JobsOvernight Remote Customer Support Representative Jobs in Oregon

Overnight Remote Customer Support Representative information

What is the difference between Overnight Remote Customer Support Representative vs Customer Service Agent?

AspectOvernight Remote Customer Support RepresentativeCustomer Service Agent
Work HoursPrimarily overnight shiftsDaytime or flexible hours
Work EnvironmentRemote, home-basedRemote or in-office
Required SkillsCustomer support, communication, problem-solvingCustomer service, communication, conflict resolution
Industry UsageCommon in tech, e-commerce, telecom

The main difference is that Overnight Remote Customer Support Representatives work primarily during overnight hours, providing support from home, while Customer Service Agents typically work during regular daytime hours. Both roles require strong communication skills and customer support experience, but their schedules and sometimes specific industry focus differ.

What are the most commonly searched types of Remote Customer Support Representative jobs in Oregon?

The most popular types of Remote Customer Support Representative jobs in Oregon are:

What cities in Oregon are hiring for Overnight Remote Customer Support Representative jobs?

Cities in Oregon with the most Overnight Remote Customer Support Representative job openings:

Overnight Remote Customer Support Representative jobs near you

Customer Support Representative

Lone Wolf Technologies

OR • On-site, Remote

$26 - $28.50/hr

Full-time

Posted 27 days ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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