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Overnight Remote Call Monitoring Jobs in Seattle, WA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

You are the person your clients call when they're planning their next big fundraising event and ... · Monitor account health and act immediately on warning signs. · Deliver premium services ...

Archgroup

Account Manager

Home, WA · On-site +1

$58K - $75K/yr

This roleworksclosely withtherespective DVP orRVP on strategy, new customer opportunities,and call ... Ability to work with remote teams. 3. Technicalcapability usingMicrosoft Office suite of products ...

Archgroup

Account Manager

Home, WA · On-site +1

$58K - $75K/yr

This roleworksclosely withtherespective DVP orRVP on strategy, new customer opportunities,and call ... Ability to work with remote teams. 3. Technicalcapability usingMicrosoft Office suite of products ...

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Overnight Remote Call Monitoring information

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How much do overnight remote call monitoring jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight remote call monitoring in Seattle, WA is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Call Monitoring vs Customer Service Representative?

AspectOvernight Remote Call MonitoringCustomer Service Representative
CredentialsBasic high school diploma, relevant certificationsHigh school diploma or equivalent
Work EnvironmentRemote, overnight shifts, monitoring calls via softwareOffice or remote, daytime shifts, direct customer interaction
Industry UsageSecurity, healthcare, emergency servicesRetail, telecom, service industries
Job FocusMonitoring calls, alerting, reportingAssisting customers, resolving issues

Overnight Remote Call Monitoring primarily involves monitoring calls remotely during overnight hours, focusing on alerting and reporting. Customer Service Representatives handle direct customer interactions during regular hours. While both roles require communication skills, they differ in shift timing, environment, and job responsibilities.

What is overnight remote call monitoring?

Overnight remote call monitoring is a job where individuals listen to and evaluate customer service or support calls during nighttime hours, often from a remote location. The main goal is to assess the quality of interactions between call center agents and customers, ensuring that company standards and compliance guidelines are being met. This position typically requires attention to detail, strong listening skills, and the ability to work independently during late-night or early-morning shifts. It is commonly used by companies that operate 24/7 customer support lines or have global operations. Remote monitoring allows for flexibility and can be done from home, making it suitable for those seeking non-traditional work hours.

What are the key skills and qualifications needed to thrive as an overnight remote call monitoring specialist, and why are they important?

To excel as an Overnight Remote Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with quality assurance standards, often supported by a high school diploma or equivalent. Experience with call monitoring software, customer relationship management (CRM) systems, and reporting tools is typically required. Excellent written communication, discretion, and the ability to remain focused during overnight hours are vital soft skills for this role. These competencies ensure accurate evaluation of customer interactions, maintain service quality, and support continuous improvement in 24/7 operations.

What are the typical responsibilities and challenges of an overnight remote call monitoring position?

In an Overnight Remote Call Monitoring role, your primary responsibility is to review and assess recorded or live customer service calls to ensure compliance with company quality standards. Working overnight can present challenges such as staying alert during less active periods and managing fatigue. You'll often work independently but will regularly provide feedback to supervisors or training teams, contributing to overall service improvement. This position can offer advancement opportunities into quality assurance leadership or training roles as you gain experience and demonstrate reliability.
What are the most commonly searched types of Remote Call Monitoring jobs in Seattle, WA? The most popular types of Remote Call Monitoring jobs in Seattle, WA are:
What are popular job titles related to Overnight Remote Call Monitoring jobs in Seattle, WA? For Overnight Remote Call Monitoring jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Call Monitoring jobs in Seattle, WA look for? The top searched job categories for Overnight Remote Call Monitoring jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Overnight Remote Call Monitoring jobs? Cities near Seattle, WA with the most Overnight Remote Call Monitoring job openings:
Overnight Remote Call Monitoring jobs near you
Infographic showing various Overnight Remote Call Monitoring job openings in Seattle, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,461 per year, or $21.9 per hour.

988 Crisis Services Clinician (Overnight)

Crisis Connections

Seattle, WA • On-site, Remote

$37.24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
988 Crisis Services Clinician - Night Shift (Remote)
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn't stop. As a Night Shift 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.
This role is ideal for experienced clinicians who prefer nights , value autonomy, and thrive as the senior clinical presence during overnight operations.
Schedule Designed for Night Owls
  • Night Shift: Thursday-Saturday, 12:00 AM - 8:00 AM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.
Why Work the Night Shift?
  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities
  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements
  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including:
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications
  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation
  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support
  • Excellent medical, dental, and vision coverage - Click here to see all our benefits
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.
Join Us
If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.
Your calm presence could be someone's lifeline.
Salary Description
$37.24 per hour + $4.00 per hour differential

Apply