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Microsoft 365 & AI Trainer

Work Arrangement: Remote | Client-facing
Working Hours: Primarily aligned to US Eastern Time
Location: US Regions

Salary: $75 000 to $80 000 per annum

Always Learning. Always Teaching.

Are you passionate about technology, energized by helping others learn, and constantly exploring what is next in AI?

Netsurit is looking for an engaging and Knowledgeable Microsoft 365 & AI Trainer to join our growing training and adoption practice.

In this client-facing role, you will deliver practical, demonstration-led training that helps organizations improve productivity, collaboration, and business processes through Microsoft 365, Microsoft Copilot, and modern AI platforms.

This role is not about knowing every tool already. AI platforms, models, and capabilities are evolving rapidly. We are looking for someone who has a genuine hunger to learn, experiment, adapt, and translate new technology into practical value for others.

At Netsurit, you will always be both a learner and a teacher.

About the Role

You will deliver live virtual training, workshops, webinars, office hours, and coaching sessions for clients with different levels of technical knowledge.

The role sits within Netsurit's Innovate team and reports to a team lead who will provide program direction, content standards, mentorship, and quality review.

This opportunity is ideal for a trainer who is confident in front of a class, eager to grow, and comfortable contributing within an established practice.

What You Will Do

Microsoft 365 and AI Training

• Deliver engaging virtual and occasional onsite training, workshops, webinars, office hours, and individual coaching sessions.
• Facilitate training across Microsoft 365 Business and enterprise applications, services, and plans, including E7.
• Deliver practical training and adoption guidance for Microsoft 365 Copilot, Copilot Studio, and related Microsoft AI capabilities.
• Introduce clients to additional AI platforms from providers such as OpenAI, Anthropic, Google, and Meta when Microsoft Copilot does not fully address their requirements.
• Teach practical prompting, responsible AI adoption, human validation, security awareness, and appropriate AI tool selection.
• Translate technical functionality into useful business workflows for different industries, departments, and roles.
• Adjust your delivery style, pace, demonstrations, and examples to support learners with varying levels of technical experience.

Learning Content and LMS Support

• Create and maintain instructor guides, learner guides, demonstrations, exercises, prompts, assessments, and supporting resources.
• Review, organize, and update Microsoft 365 and AI learning content within the learning management system.
• Create practical microlearning content and assessments that reinforce important concepts and skills.
• Refresh training materials as products, interfaces, capabilities, and recommended practices evolve.
• Maintain consistency across live training, recorded content, assessments, and structured learning paths.

Client Engagement and Adoption

• Participate in client discovery sessions with senior trainers, consultants, account teams, and customer success teams.
• Help understand each client's business objectives, learner needs, technical environment, and adoption challenges.
• Customize demonstrations and examples around relevant client scenarios and use cases.
• Support recurring office hours, champion programs, learning challenges, and adoption reinforcement activities.
• Provide professional follow-up resources, recommendations, and action items after training sessions.
• Collaborate with account executives, customer success teams, technical consultants, and client stakeholders.
• Contribute to training agendas, program outlines, proposals, and scopes of work.
• Gather learner feedback and identify opportunities to improve future training and adoption programs.

What You Will Bring

• Professional experience delivering software, technical, business application, or end-user training.
• Strong working knowledge of Microsoft 365 applications and services.
• Hands-on experience using Microsoft 365 Copilot or another generative AI platform.
• Familiarity with leading AI platforms and models from providers such as Microsoft, OpenAI, Anthropic, Google, and Meta.
• A demonstrated ability and eagerness to learn new AI platforms and capabilities quickly.
• Strong presentation, facilitation, and public-speaking skills.
• The ability to explain technical concepts clearly to nontechnical audiences.
• Strong written communication and instructional content-development skills.
• Confidence working with business leaders, technical teams, and end users.
• The ability to manage several training engagements and changing priorities.
• Strong attention to detail and a commitment to technical accuracy.
• A reliable home internet connection and professional remote-training environment.
• Availability to work primarily during Eastern Time business hours, with flexibility to begin earlier on selected days to support late-afternoon events in South Africa.

It Would Be an Advantage If You Have

• Experience delivering Microsoft 365, Microsoft Copilot, or AI training.
• Microsoft Certified Trainer or CompTIA CTT+ certification.
• Microsoft, cloud, AI, security, or other relevant industry certifications.
• Experience creating microlearning content, digital assessments, or LMS-based learning.
• Knowledge of adult-learning principles, instructional design, or technology-adoption programs.

What Success Looks Like in Your First 90 Days

Within your first three months, you will have:

• Developed a strong understanding of Netsurit's training catalogue, content standards, delivery methods, and LMS.
• Begun independently delivering core Microsoft 365 and Copilot sessions with positive learner feedback.
• Contributed new or refreshed demonstrations, exercises, assessments, or microlearning content.
• Successfully co-supported client engagements and started taking the lead on assigned training sessions.
• Built confidence adapting training to different client environments, industries, and learner needs.

The Person We Are Looking For

You will be:

• Passionate about teaching and helping others succeed.
• Curious, resourceful, and genuinely hungry to keep learning.
• Excited to share new knowledge and discoveries with others.
• Engaging and confident when presenting to individuals and groups.
• Patient and supportive when working with learners.
• Adaptable as technologies, schedules, and client requirements change.
• Proactive when preparing for sessions and resolving challenges.
• Comfortable working independently as part of a small and growing team.
• Responsible and professional when handling confidential client information.

Work Arrangement

This is a remote, client-facing position. Occasional travel may be required for onsite training, client meetings, or company events.

About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers! 

With headquarters in New York, Netsurit is a global leader in IT solutions, providing comprehensive managed services, cybersecurity, AI capabilities, and strategic insights for organizations of all sizes.

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer