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Overnight Proficient Auto Transport Jobs (NOW HIRING)

About Proficient Auto Logistics Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024 ...

Dispatcher

OH · On-site

$50K - $65K/yr

About Proficient Auto Logistics Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024 ...

Dispatcher

Lordstown, OH · On-site

$50K - $65K/yr

About Proficient Auto Logistics Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024 ...

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Overnight Proficient Auto Transport information

What is the difference between Overnight Proficient Auto Transport vs Auto Transport Dispatcher?

AspectOvernight Proficient Auto TransportAuto Transport Dispatcher
CredentialsDriver's license, auto transport certificationDispatching certification, communication skills
Work EnvironmentOn the road, driving auto transports overnightOffice-based, coordinating transport schedules
Industry UsageAuto transport companies, logisticsDispatch centers, auto shipping firms
Search IntentAuto transport jobs, overnight auto transportAuto transport coordination, dispatch roles

Overnight Proficient Auto Transport involves physically driving vehicles overnight, requiring driving credentials and on-the-road experience. In contrast, Auto Transport Dispatchers coordinate and schedule auto transports from an office setting. Both roles are essential in the auto shipping industry but differ in responsibilities, environment, and required skills.

What cities are hiring for Overnight Proficient Auto Transport jobs? Cities with the most Overnight Proficient Auto Transport job openings:
What are the most commonly searched types of Proficient Auto Transport jobs? The most popular types of Proficient Auto Transport jobs are:
What states have the most Overnight Proficient Auto Transport jobs? States with the most job openings for Overnight Proficient Auto Transport jobs include:
What job categories do people searching Overnight Proficient Auto Transport jobs look for? The top searched job categories for Overnight Proficient Auto Transport jobs are:
Infographic showing various Overnight Proficient Auto Transport job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Operations Coordinator

Proficient Auto Logistics

Jacksonville, FL

$20 - $25/hr

Full-time

Posted 28 days ago


Job description

About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired two more. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 55 terminal locations and 800 employees, a majority of whom are drivers.
We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
Job Summary
The Customer Operations Coordinator supports Proficient Auto Logistics’ mission to deliver safe, reliable auto logistics by managing front-line customer communication and supporting regional operations across multiple operating companies. This role is responsible for handling inbound phone and email communication, addressing customer information and service requests, and maintaining accurate system updates and coordination. Reporting to the Regional General Manager, this role ensures customer requests are handled efficiently, updates are accurately reflected in internal systems, and issues are escalated appropriately to maintain Excellence and Integrity. This is a fully in-office position at our Jacksonville, FL location.
Essential Duties and Responsibilities
  • Serve as the primary point of contact for dealership customer communication via phone and email, ensuring timely and professional responses
  • Manage and prioritize a high volume of inbound inquiries, addressing requests related to delivery updates, scheduling changes, and general support needs
  • Accurately update customer notification preferences, delivery hours, and special instructions within Magnus, our transportation management system
  • Communicate critical updates, such as dealership closures or changes in availability, to the appropriate dispatch teams to ensure alignment and execution
  • Develop distribution lists to advise dealers of any delivery delays or regional interference due to weather, emergency circumstances, system outages, or the like
  • Monitor and maintain accuracy of customer-related information, ensuring updates are reflected in real time and revalidated as conditions change
  • Support regional operations by assisting with administrative and coordination tasks tied to daily load execution and customer needs
  • Identify issues that require escalation and route them to the appropriate regional leadership for resolution
  • All other duties as assigned
Requirements
  • 2+ years of customer service experience required; experience in transportation or logistics preferred
  • Excellent written and verbal communication skills
  • Ability to manage a high volume of phone calls and emails while maintaining accuracy and attention to detail
  • Demonstrated problem-solving skills, with the ability to assess situations and determine when to resolve directly versus escalate
  • Comfortable working within multiple systems and learning new technology; experience with transportation management systems preferred
  • Ability to work collaboratively across teams and geographies, including dispatch, operations, and regional leadership
  • Ability to communicate effectively with individuals at all organizational levels
  • Professional, friendly, and proactive attitude
  • Ability to maintain strict confidentiality when handling sensitive information
  • Comfortable working in a fast-paced environment
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.