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Embassy Suites Atlanta Midtown - Atlanta, GA 30363

Salary Range $19.00 - $20.00 Hourly Position Type Full Time Category Hospitality - Hotel

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

Essential duties and responsibilities include the following. Other duties may be assigned by a supervisor as needed:

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to service standards as outlined in the blueprint and other policies/rules of conduct, to include personal appearance/grooming, attendance and safe/efficient operations.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Maintain radio contact with the Front Desk/Night Auditor at all times.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check I.D. of visitors/employees as necessary.
• Open secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Check lights and door locks. Investigate auto accidents/theft.
• Respond to complaints.
• Assist guests to their rooms or help guests enter their rooms.
• Conduct room theft investigations.
• Assist during medical emergencies.
• Investigate assault complaints.
• Assist outside agencies as necessary.
• Provide escort.
• Respond to employee altercations.
• Assist with intoxicated guests.
• Respond to security alarms.
• Be knowledgeable about hotel and guestroom locking systems.
• Monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Check safety hazards. Make rounds.
• Administer First Aid/C.P.R as necessary.
• Administer Heimlich maneuver to choking victims.
• Complete Incident/Accident Reports in a clear and concise manner.
• Answer phone and dispatch.
• Work special functions as requested.
• Receive deliveries.
• Deliver requested items to guest rooms.
• Make wake-up calls.
• Pick up items left on property (during rounds).
• Assist Front Desk with Express Check-outs and newspaper delivery.
• Handle items for "Lost and Found" according to the standards.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Be available to assist upon any accident/incident which causes bodily harm. Must complete a report of incidence detailing the specifics of the event and offer additional medical assistance as needed.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Perform any other job related duties as assigned.

Qualification requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills.
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
• Ability to work well in a team environment.
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.
• The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.