Overnight Ncaa Investigator Jobs (NOW HIRING)

Position Details
Position Details
Student Employment Enrollment Requirements
Indiana State University student enrolled in at least 6 credit hours.
Comments to Applicants
Must already be hired and trained as Res Life Desk Attendant.
All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf
Notice of Vacancy Number
ST2600073
Job Title
Residential Life Desk Hopper
Job Category
Regular Student Job
Job Type
Regular Student Jobs
Position Class Code
82100 Student Employee
Student Pay Grade
999
Hourly Wage/Salary
11.00
Job Summary/Basic Function
The Desk Hopper supports front desk operations across an assigned area of approximately five residential buildings. While primarily stationed at one designated desk, the Desk Hopper is responsible for responding to calls and providing on-site support to other closed desks within the area. Responsibilities may include receiving and issuing packages, assisting with lockout keys, and performing other desk attendant duties as needed to ensure continued service and support.; Desk Hopper shifts may occur during overnight hours (10:30 PM - 10:30 AM) or afternoon hours (2:30 PM - 6:30 PM). The position requires flexibility, strong communication skills, and a commitment to providing quality customer service to students, vendors, guests, and campus staff.
Specific Responsibilities
Coverage of Area Desks (North or South) to support customer service across the desk for such tasks as lock outs or receiving or issuing packages.
Work Schedule
2 hour shifts, both day time and overnight
Desired Start Date
08/17/2026
Open Date
08/06/2026
Close Date
08/20/2026
Required Relevant Education & Experience
High School diploma or GED
Required Field(s) of Study
Any field of study
Preferred Relevant Education and Experience
Must be on Res Life Desk Attendant Staff
Supervisory Responsibilities
This job has no supervisory responsibilities.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Knowledge, Skills and Abilities
Able to adapt to change, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community
Other Knowledge, Skills and Abilities
NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Job Duties
Essential Duties and Responsibilities

1. Must fully complete required Desk Trainings.
2. Providing excellent customer service; performing basic administrative work across the assigned area which oversees multiple desks. Will require movement between buildings when call or needs arise.
3. Collaborate and communicate with the Desk Manager or Building Supervisors (AC/HC/AHD) of the residence hall to notify them of the needs of residents or if additional support is needed.
4. Attend all staff in-service/continued training at the request of the department.
5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Desk Managers and Building Supervisors when needed regarding these materials.
6. Monitor the checkout log to ensure that equipment is properly logged out and returned.
7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc.
8. Document situations where other Desk assistants and students fail to follow policy, and report these issues to Desk Manager, AHDs, and coordinators within the Residence Hall.
9. Maintain a high level of security at the front desks and on the desk computer- ensure all desk and office doors are locked and keys are put away in a locked space at the end of each shift and system or student information is not left visible or accessible.
10. Follow and abide by established rules and expectations to successfully operate the desk.
11. There may be times when you cover a missed shift or be called to help find a cover. If you cover a missed shift, you will be paid for that shift.
12. The Overnight Desk Manager position is an academic year appointment, and you must be willing to work from early August through the beginning of May of each academic year. Specific dates depend on fall opening dates and spring closing dates.