Position DetailsPosition Details
About the InstitutionIndiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.
Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.
Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.
Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.
Comments to ApplicantsCandidates must be eligible to work in the U.S. for other than practical training. The university will not provide visa sponsorship for this position.
Job Title Indiana Small Business Development Center Specialist
Department ISU/Wabash Valley Small Bus Devel Ct
Work Schedule8:00 a.m. to 4:30 p.m.
Notice of Vacancy Number 26-00152
Desired Start Date 07/06/2026
Open Date 06/15/2026
Close Date 06/30/2026
Open Until Filled No
Job Category Staff-Non-Exempt
Job Type Staff - Full-Time
Pay Grade 6
Hourly Rate or Salary Range $16.39/hr
Benefits Associated with this Position - Sick Leave: Accrues at a rate of 12 days per fiscal year with unlimited accumulation.
- Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
- Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
- Public Employees Retirement Fund (PERF): The employee share of three (3) percent is paid by ISU. The employer (ISU) share is actuarially determined annually by the State of Indiana. There is no cost to the employee. A minimum of ten (10) years of service is required for PERF vesting. PERF has several investment options from which to choose. Note: For individuals who are receiving PERF Retirement, contributions may not be made.
- TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
- Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.
- Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.
- Vacation: Employee accrues 12-20 vacation days per year based upon years of service.
- Convenience Day: Employees have one per fiscal year to use.
Optional Benefits
- Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
- Voluntary Vision Plan: May enroll within the first 31 days of employment date.
Job Summary/Basic FunctionUnder limited supervision, provides moderately complex administrative support activities for the Indiana Small Business Development Center.
Specific ResponsibilitiesRequired Relevant Education & ExperienceEducation: High school diploma, some college preferred; Experience: 2-5 Years
Required Field(s) of StudyNA
Preferred Relevant Education and ExperienceExperience in small business, Experience working with a CRM and data compliance, Experience with Program Management.
Supervisory Responsibilities Has authority or responsibility for the supervision of student workers or graduate assistants only.
Required Certificates, Licenses and RegistrationsOther Required Certificates, Licenses and RegistrationsPreferred Certificates, Licenses and RegistrationsPreferred Other Certificates, Licenses and RegistrationsKnowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Experience with budget management, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proficiency with Microsoft Office and other computer applications, Proven verbal and written communication skills, Work effectively with a diverse community, Able to learn and retain information
Other Knowledge, Skills and AbilitiesQualifications & DisclaimerTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
NCAA GuidelinesAll employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Position Reappointment Required No
Job Duties
Essential Duties and ResponsibilitiesOversees Small Business Center reception services. Answers all client requests via phone, general email and new client intakes in CRM. Provides timely responses to client requests and assigns business advisors to clients.
Essential Duties and ResponsibilitiesWorks independently to monitor multiple departmental accounts and budgets in order to provide departmental services that require the use of discretion and independent judgment in making decisions. Process requisitions, check requests and ensuring that all funds are used in accordance with Federal and State guidelines.
Essential Duties and ResponsibilitiesOrganizes and maintains all SBA required client/contact data from client/contact/volunteer/workshop forms into Neoserra. Ensures data compliance in Neoserra by maintaining appropriate filters and reports reviewing weekly resolving errors and ensuring data integrity.
Essential Duties and ResponsibilitiesMaintains purchasing activity, plus coordinates travel, audits and processes reimbursement requests for full-time, part-time and consultants.
Essential Duties and ResponsibilitiesCoordinates and delegates duties to graduate assistants and student workers using discretion and independent judgement in making decisions that affect employees and students. Also, communicates information from the Program Director to other staff members.
Essential Duties and ResponsibilitiesMakes decisions on content and implementation for eMarketing of monthly events and quarterly newsletter using Constant Contact. Creates content and maintains web page on Small Business Development Center website. Maintains an active social media presence for center.
Essential Duties and ResponsibilitiesCoordinate training sessions and seminars. Maintain schedule for workshops, provide materials, collect fees. Provides reports and documentation from each seminar to Small Business Development Center's Lead Center per Small Business Administration (SBA) requirements. Responsible for program management of new client initiatives. Monitoring intake forms, assigning appropriate business advisor/consultant, ensures proper documentation is in Neoserra of results of said program and monitors the budget for said program.
Essential Duties and ResponsibilitiesParticipates in community outreach activities and meetings. Representing ISU and the Small Business Development Center at business expos, veterans expo and Chamber events within the 7 county region we serve.
Essential Duties and ResponsibilitiesObtains equipment, services and supplies needed by the department.
Essential Duties and ResponsibilitiesPerforms other duties as assigned.