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Apolis

Genesys Voice System Support Engineer

Apolis is a company seeking a Genesys Voice System Support Engineer responsible for supporting ... Responsibilities : • Provide L2/L3 support for Genesys voice platforms • Monitor system health ...

FastTek

Software Engineer

Dearborn, MI

The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault ...

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Technical Lead (COTS - L3 Support) - Foster City, CA

Technical Lead (COTS - L3 Support) - Foster City, CA

Lorven Technologies

Foster City, CA • On-site

Full-time

Posted yesterday

Job description

Our client seeks an Technical Lead (COTS - L3 support for a Full Time project in Foster City, CA . Below is the detailed requirement
Title: Technical Lead (COTS - L3 support
Location : Foster City, CA
Duration: Full Time
We are looking for a proactive and technically skilled COTS Support Engineer with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the Life Sciences domain. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Job Description:
  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience
  • 6+ years of experience in COTS application support, preferably in life sciences or healthcare.
  • 4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
  • 4+ years of experience of ITIL processes and incident/change/problem management.
  • 4+ years of experience on basic SQL, scripting, or data interfaces is a plus.
  • 3+ years of experience in GxP-compliant systems and validation documentation.
  • 3+ years of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Key technical skills :
  • Provide technical support and maintenance for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
  • Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
  • Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.
  • Document support procedures, known issues, and resolutions in a structured knowledge base.
  • Participate in validation and compliance activities (e.g., GxP, 21 CFR Part 11) as required.
  • Engage in cross-training and upskilling on new COTS platforms relevant to the life sciences domain.
  • Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
  • Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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