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Overnight Insurance Customer Service Representative Remote Jobs

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

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Overnight Insurance Customer Service Representative Remote information

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How much do overnight insurance customer service representative remote jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for overnight insurance customer service representative remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an overnight insurance customer service representative remote do?

An Overnight Insurance Customer Service Representative working remotely assists customers with their insurance-related questions and concerns during nighttime hours. They handle tasks such as processing claims, updating policy information, answering inquiries about coverage, and resolving issues via phone, chat, or email. These representatives ensure that customers receive support outside of standard business hours, maintaining high levels of service and satisfaction. Remote positions allow them to perform these duties from home, providing flexibility while still meeting the needs of customers and the company.

What are the key skills and qualifications needed to thrive as an overnight insurance customer service representative remote?

To thrive as an Overnight Insurance Customer Service Representative (Remote), you need strong communication skills, attention to detail, and a solid understanding of insurance products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic office applications is essential, and some employers may prefer candidates with insurance licenses such as a Property & Casualty license. Exceptional problem-solving, patience, and the ability to work independently during non-standard hours are important soft skills for this role. These skills ensure efficient, accurate support for customers, maintain compliance, and uphold client satisfaction during overnight shifts.

What are some unique challenges faced by overnight insurance customer service representatives working remotely?

Overnight Insurance Customer Service Representatives working remotely often encounter the challenge of maintaining high levels of focus and motivation during non-traditional hours, especially when handling complex policy questions or claims. Additionally, they must be adept at troubleshooting technical issues independently, as immediate in-person IT support may not be available during overnight shifts. Effective communication with daytime teams and ensuring seamless handovers are also critical to maintaining service continuity. Building strong digital collaboration habits and self-care routines can help overcome these challenges.

What is the difference between Overnight Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectOvernight Insurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentRemote, night shifts, customer supportOffice or remote, handling claims processing
Industry UsageCommonly used in insurance companies for customer support rolesUsed in insurance companies for claims management
Search IntentJob roles involving customer service and night shiftsRoles focused on claims processing and insurance claims handling

The Overnight Insurance Customer Service Representative Remote primarily focuses on assisting customers via phone or online during night shifts, emphasizing customer support skills. In contrast, the Insurance Claims Specialist handles claims processing, requiring knowledge of insurance policies and claims procedures. While both roles are within the insurance industry and may be remote, they serve different functions and require distinct skill sets.

What cities are hiring for Overnight Insurance Customer Service Representative Remote jobs?

Cities with the most Overnight Insurance Customer Service Representative Remote job openings:

What are the most commonly searched types of Insurance Customer Service Representative Remote jobs?

The most popular types of Insurance Customer Service Representative Remote jobs are:

What states have the most Overnight Insurance Customer Service Representative Remote jobs?

States with the most job openings for Overnight Insurance Customer Service Representative Remote jobs include:

Overnight Insurance Customer Service Representative Remote jobs near you
Infographic showing various Overnight Insurance Customer Service Representative Remote job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Rep

Chris Galban

San Angelo, TX • Remote

$15 - $20/hr

Full-time

PTO

Re-posted 8 days ago

Job description

Established in 2018, the Chris Galban Agency has consistently ranked in the top 1% of Allstate agencies nationwide. That level of performance comes from a combination of strong sales execution, a team-first mindset, and a commitment to delivering real value to clients. We focus on the customer first, taking the time to understand their needs and match them with the right coverage. We build relationships and create long-term trust. The culture here is competitive, collaborative, and energetic. Agents work together to hit team goals while also pushing themselves to win individually every day. Employees here value a strong team atmosphere and a fun, high-energy environment that keeps the work engaging.

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist clients with policy needs, and identify opportunities to improve coverage and retention. This role is ideal for someone who enjoys working with people, solving problems, and contributing to both service and sales success.

  • Base pay of $15 to $20 per hour based on experience
  • Bonus opportunities and performance incentives
  • Paid time off, paid holidays, and paid sick leave
  • Career growth and advancement opportunities
  • Office snacks and coffee

If you are a customer-focused professional who enjoys building relationships and wants to grow within a high-performing agency, apply today!

Responsibilities
  • Greet customers in person in a friendly and professional manner
  • Handle inbound calls, emails, and chats efficiently
  • Direct inquiries to the appropriate team members
  • Analyze customer needs and provide tailored solutions
  • Support sales efforts through education and cross-selling
  • Resolve client concerns and negotiate solutions when needed
Requirements
  • A valid Property & Casualty license is required, or willing to obtain
  • Strong verbal and written communication skills
  • Ability to handle customer interactions professionally and efficiently
  • Strong problem-solving and negotiation abilities
  • Customer-focused mindset with attention to detail
  • Ability to work both independently and within a team
  • Experience in insurance or customer service is a plus
Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Bonus Opportunities###Licensing Assistance###Work-Life Balance###Holidays Off###Paid Holidays###Professional Development###Advancement Opportunities###Continuing Education Opportunities###Ongoing Training Seminars###Professional Work Environment###Team Building Activities###Equipment Provided###Office Snacks and Coffee###Paid Sick Leave###Personal Workspace###Active Community Involvement###Flexibility with Work Location (Home Optional)