ZipRecruiter

Log In

2

Overnight Insurance Customer Service Representative Remote Jobs

next page

Showing results 1-20

All JobsOvernight Insurance Customer Service Representative Remote Jobs

Overnight Insurance Customer Service Representative Remote information

See salary details

$9

$18

$26

How much do overnight insurance customer service representative remote jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for overnight insurance customer service representative remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by Overnight Insurance Customer Service Representatives working remotely?

Overnight Insurance Customer Service Representatives working remotely often encounter the challenge of maintaining high levels of focus and motivation during non-traditional hours, especially when handling complex policy questions or claims. Additionally, they must be adept at troubleshooting technical issues independently, as immediate in-person IT support may not be available during overnight shifts. Effective communication with daytime teams and ensuring seamless handovers are also critical to maintaining service continuity. Building strong digital collaboration habits and self-care routines can help overcome these challenges.

What does an Overnight Insurance Customer Service Representative (Remote) do?

An Overnight Insurance Customer Service Representative working remotely assists customers with their insurance-related questions and concerns during nighttime hours. They handle tasks such as processing claims, updating policy information, answering inquiries about coverage, and resolving issues via phone, chat, or email. These representatives ensure that customers receive support outside of standard business hours, maintaining high levels of service and satisfaction. Remote positions allow them to perform these duties from home, providing flexibility while still meeting the needs of customers and the company.

What are the key skills and qualifications needed to thrive as an Overnight Insurance Customer Service Representative (Remote), and why are they important?

To thrive as an Overnight Insurance Customer Service Representative (Remote), you need strong communication skills, attention to detail, and a solid understanding of insurance products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic office applications is essential, and some employers may prefer candidates with insurance licenses such as a Property & Casualty license. Exceptional problem-solving, patience, and the ability to work independently during non-standard hours are important soft skills for this role. These skills ensure efficient, accurate support for customers, maintain compliance, and uphold client satisfaction during overnight shifts.

What is the difference between Overnight Insurance Customer Service Representative Remote vs Insurance Claims Specialist?

AspectOvernight Insurance Customer Service Representative RemoteInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentRemote, night shifts, customer supportOffice or remote, handling claims processing
Industry UsageCommonly used in insurance companies for customer support rolesUsed in insurance companies for claims management
Search IntentJob roles involving customer service and night shiftsRoles focused on claims processing and insurance claims handling

The Overnight Insurance Customer Service Representative Remote primarily focuses on assisting customers via phone or online during night shifts, emphasizing customer support skills. In contrast, the Insurance Claims Specialist handles claims processing, requiring knowledge of insurance policies and claims procedures. While both roles are within the insurance industry and may be remote, they serve different functions and require distinct skill sets.

More about Overnight Insurance Customer Service Representative Remote jobs
What cities are hiring for Overnight Insurance Customer Service Representative Remote jobs? Cities with the most Overnight Insurance Customer Service Representative Remote job openings:
What are the most commonly searched types of Insurance Customer Service Representative Remote jobs? The most popular types of Insurance Customer Service Representative Remote jobs are:
What states have the most Overnight Insurance Customer Service Representative Remote jobs? States with the most job openings for Overnight Insurance Customer Service Representative Remote jobs include:
What job categories do people searching Overnight Insurance Customer Service Representative Remote jobs look for? The top searched job categories for Overnight Insurance Customer Service Representative Remote jobs are:
Overnight Insurance Customer Service Representative Remote jobs near you
Infographic showing various Overnight Insurance Customer Service Representative Remote job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 31% Full Time, 22% Part Time, 43% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Customer Service Representative

First Acceptance Corporation

Lawrenceville, GA • On-site, Remote

$34K - $47K/yr

Full-time

Posted 19 days ago

Job description

Summary
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction.
Office Hours: Monday - Friday 6 am - 8 pm Saturday 8 am - 5 pm
Responsibilities
  • Answer high call volume and respond to requests promptly. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. Research billing issues with a working knowledge of primary billing ledgers.
  • Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. Process credit card and check payments.
  • Provide product/service information and offer add-on products.
  • Articulate information or direction to a customer's level of understanding. De-escalate complaints or concerns.
  • Follow-up on inquiries not immediately resolved. Show empathy while providing one-call resolution. Maintain expected performance levels and meet or exceed KPIs. ]
  • Complete other duties as assigned Licensing Requirements Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License.
  • You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance.

Courses to obtain licensure, certification, designations, or prepare for testing, as well as the test itself, will be paid for by the Company on your behalf. Although the cost of the training materials, fees and/or testing for licensing and certifications are covered by First Acceptance, the amount will be considered as a loan to you.
This loan will be forgiven after a year of service has passed since the training event. First Acceptance shall be authorized to pursue appropriate collections efforts as deemed necessary (not applicable in CA and IL).
You must make adequate progress during your pre-licensing course and pass your state exam. Progress will be measured through pre-tests and training observations. Your employment is contingent upon adhering to the established pre-licensing course timeline. Because your role requires a license to discuss and endorse an insurance policy, failure to make adequate progress in pre-licensing training or becoming a licensed agent could result in termination of employment. You will be expected to protect proprietary information belonging to the Company. Any established intellectual property that you may develop during your employment with the Company will remain the property of the Company.
Qualifications
  • High school diploma or equivalent. Proficient reading, writing, and math skills.
  • Bilingual (English/Spanish) preferred. Must be able to work flexible schedules.
  • Minimum one year of Call Center experience or two years in Customer Service.
  • Computer literate with the ability to learn customer service software applications.
  • Candidate bilingual in both English and Spanish strongly preferred.
  • Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
  • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
  • Exhibit excellent oral and written communication skills concisely. Demonstrate organizational and prioritizing discipline.
  • Adapt and adhere to policies and procedures.
  • Present attributes of a team player committed to growth and development.
  • Basic level Microsoft Office and Outlook.
  • Data Entry and proficient keyboard skills.

Telecommuting Requirements
  • The candidate must have an area of his/her residence that can be established as a remote workspace that will be safe, private, and otherwise conducive to successfully performing the positions job functions.
  • The candidate must have or be able to arrange, before his/her start date, dependent and adult care during working hours.
  • The Candidate must have or obtain access to high-speed internet with a direct wired LAN connection prior to his/her start date.
  • Dial-up internet, Wi-Fi, and hotspot access are not permitted.
  • Candidate must have or be able to obtain before his/her start date equipment or accessories that he/she believes are necessary to perform the job functions of this position successfully

PHYSICAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other skills include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Frequently, the employee communicates and interacts with others while working. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply