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Overnight Insurance Call Center Jobs in Washington

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ... Benefits offered may include health care, dental, vision, life insurance; 401(k); education ...

Posted today

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Collect and confirm patient demographics, insurance details, and required information * Enter and ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Quadrant

Medical Call Center

Annapolis, MD · On-site

$20/hr

Medical Office Call Center - Medical Office Annapolis Maryland Pay From: $20 Per Hour MUST: The ... Experience verifying insurance Registering patients Strong documentation skills Ability to ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

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Call Center Operator - Healthcare

Mercy Medical Center

Glen Burnie, MD • On-site

$17.83/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator in Glen Burnie!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Apply