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Overnight Inbound Call Center Jobs in Washington, DC

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

Sparkbit 360

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

Call Center Representative We are seeking a dedicated and enthusiastic Call Center Representative ... Handle inbound and outbound customer calls in a professional and timely manner * Address customer ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Sparkbit 360

Call Center Representative

Washington, DC · On-site

$16 - $26/hr

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer ... Handle inbound and outbound customer calls in a professional and timely manner * Address customer ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Limitless East Marketing

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Catch Vibe Voice

Call Center Agent

Washington, DC · On-site

$47K - $52K/yr

Answer inbound customer calls promptly and professionally. * Provide accurate information regarding ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

New

BeloForm Craft

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

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Overnight Inbound Call Center information

See Washington, DC salary details

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How much do overnight inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight inbound call center in Washington, DC is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Washington, DC?

The most popular types of Inbound Call Center jobs in Washington, DC are:

Overnight Inbound Call Center jobs near you

Customer Service Call Center Agent

VECra Inc.

Lanham, MD • On-site

$18.50/hr

Other

Medical, Dental, PTO

Re-posted 18 days ago

Job description

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote
Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:
  • Vigilant Efficient Collaborative Responsive Accurate (VECRA)
Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.
Key Responsibilities
  • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
Qualifications & Required Skills
  • Must be a Maryland Resident.
  • 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting/exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.
Education
  • High School Diploma or GED required.
Other Details
  • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
  • Salary: $18.50/hour
  • Location: Remote
  • Travel: No
Benefits
VECRA offers a competitive benefits package for full-time employees, including:
  • Paid holidays
  • Paid time off
  • Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

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