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Home Based Inbound Call Center Jobs in Washington, DC

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

... is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You will be computer bound; expected to be in a call queue, fielding outbound calls the ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

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Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

... inbound patient calls (approx. 60-70 per day) * Book, adjust, and cancel appointments based on ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $38K/yr

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Handle inbound and outbound customer calls professionally and courteously. * Respond to customer ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Handle inbound and outbound customer calls professionally and courteously. * Respond to customer ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

... home comfort solutions. We are seeking an experienced Outbound Call Center Sales Manager to lead ... The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales ...

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Home Based Inbound Call Center information

See Washington, DC salary details

$14

$19

$26

How much do home based inbound call center jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for home based inbound call center in Washington, DC is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Washington, DC? The most popular types of Inbound Call Center jobs in Washington, DC are:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Washington, DC as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,831 per year, or $19.6 per hour.

Call Center Agent

Unisys

Rockville, MD • On-site

$15.25 - $20.25/hr

Other

Posted 15 days ago

Unisys rating

5.1

Company rating: 5.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

210th of 220 rated it services

Job description

Position: Support Center / Call Center Agent

Duration: Long-term

Location: Rockville, MD

Job Description

Musts

  • Very coachable and present themselves very professionally on phone, and like talking to people
  • College degree(Bachelor s) is a must U
  • Flexible on shifts (40 hour weeks: Rotation schedule: Each agent must work at least 1 to 2 later shifts a week (Shift times are: 8am-4:30pm, then 8:30-5pm, 9am-5:30pm, 9:30am-6pm, 10am-6:30pm, 10;30am-7pm, 11am-7:30pm, with the last shift 11:30am-8pm))

Bonus

  • financial domain knowledge

This is an inbound call center. Our Support Center is open Monday-Friday 8AM to 8PM EST with different shifts. You will be computer bound; expected to be in a call queue, fielding outbound calls the entire day. You will receive 2-3 weeks training including shadowing / mirroring trainer s calls, and having trainer listening in on their initial calls. Most of the calls will be from broker dealers, investors, registered representatives and other industry professionals and will involve password reset requests, registration questions. On average, call handle time is under 6 minutes so these are generally short calls. It is very rare to get upset calls.

What Unisys employees say

Pay

Benefits

Hours and flexibility

Workplace

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