ZipRecruiter

Log In

1

Home Based Inbound Call Center Jobs in Washington, DC

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

... inbound patient calls (approx. 60-70 per day) * Book, adjust, and cancel appointments based on ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

previous pagenext page

Showing results 21-40

All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Washington, DC

Home Based Inbound Call Center information

See Washington, DC salary details

$14

$19

$26

How much do home based inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for home based inbound call center in Washington, DC is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $20.67 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Washington, DC?

The most popular types of Inbound Call Center jobs in Washington, DC are:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,831 per year, or $19.6 per hour.

Medical Call Center Specialist

Addison Group

Bethesda, MD • Remote

$18 - $20/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Job Title: Call Center Specialist (Medical Call Center)

Location (city, state): Bethesda, MD

  • Onsite for training (no more than 1 week)
  • Fully remote aside from any onsite all-hands meetings
  • Must reside within the DMV area for onsite meetings as needed

Industry: Healthcare / Medical Services

Pay: $18 – $20 / hour (offer based on years of recent applicable experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a healthcare organization that is expanding support for a new initiative. This team is focused on delivering high-quality patient access services and ensuring a seamless scheduling experience.

Job Description:

We are seeking a patient-focused Call Center Specialist to support a fast-paced medical environment. This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring accurate documentation within healthcare systems.

Key Responsibilities:

  • Manage a high volume of inbound patient calls (approx. 60–70 per day)
  • Book, adjust, and cancel appointments based on provider schedules
  • Collect and confirm patient demographics, insurance details, and required information
  • Enter and maintain accurate records within EMR/EHR systems
  • Direct calls appropriately and escalate when necessary
  • Collaborate with clinical teams to support coordination of care
  • Respond to voicemails and follow up within established timelines
  • Deliver clear, professional, and empathetic communication with patients
  • Maintain strict confidentiality and adhere to healthcare privacy standards

Qualifications:

  • 2+ years of recent experience in a medical call center or healthcare customer service setting
  • Strong phone skills with the ability to communicate clearly and professionally
  • Experience scheduling patients and verifying insurance coverage
  • Familiarity with EMR / EHR systems (ModMed, Epic, or similar preferred)
  • Highly organized with strong attention to detail
  • Ability to work independently in a remote environment after training
  • Dependable and comfortable managing a fast-paced workload

Additional Details:

  • Contract role (open-ended)
  • Virtual interview process
  • Anticipated start within one week of offer
  • Onsite training in Bethesda, MD for approximately one month, then remote
  • Occasional onsite presence may be required for meetings or trainings

Perks:

  • Opportunity to transition to a primarily remote schedule after training
  • Fast hiring process and quick start timeline
  • Supportive team environment within a growing healthcare initiative

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.