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Overnight Inbound Call Center Jobs in Sun Prairie, WI

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 ... Respond to inbound calls from members regarding account inquiries, transactions, and general ...

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

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Overnight Inbound Call Center information

See Sun Prairie, WI salary details

$12

$16

$22

How much do overnight inbound call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight inbound call center in Sun Prairie, WI is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

Overnight Inbound Call Center jobs near you

Call Center Representative

UW Credit Union

Madison, WI • Hybrid

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Our Call Center (internally known as the Member Solutions Center) is growing, and we’re seeking compassionate, detail-oriented Call Center Specialists to join us.  As a Call Center Specialist, you’ll be the foundation of our members’ experience, delivering best-in-class service through inbound calls.  Our dedication to our members has earned us a reputation as a leader in the industry.  Come launch your career with a robust, supportive and community-driven organization. 

Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay: Starting wage $20.50/hour with potential for higher base wage based on experience.

Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

  • Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

What You'll Do:

  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

These skills and experience are essential to your success:

  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire.  UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category. 

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