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Overnight Inbound Call Center Jobs in Springfield, MA

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Overnight Inbound Call Center information

See Springfield, MA salary details

$12

$17

$22

How much do overnight inbound call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for overnight inbound call center in Springfield, MA is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, MA? The most popular types of Inbound Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Overnight Inbound Call Center jobs? Cities near Springfield, MA with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you
Infographic showing various Overnight Inbound Call Center job openings in Springfield, MA as of July 2026, with employment types broken down into 25% Full Time, 13% Part Time, and 62% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,925 per year, or $17.3 per hour.

Call Center Representative in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$18 - $19/hr

Contractor

Posted 8 days ago

Job description

ob Title: Call Center / Customer Service 
Location: East Hartford, CT 06108  
Duration: 6 Months (Temp to Hire)
 
Summary:
  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday–Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options

Who Thrives in This Role
  • Strong communicators—verbal and written—who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
 
Qualifications
Required:
  • High School Diploma or GED
  • Minimum 6 months of call center or customer service experience
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:
  • Previous customer service or call center experience
  • Strong attention to detail and documentation accuracy
  • Ability to handle sensitive or confidential information appropriately
 
 
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