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Overnight Inbound Call Center Jobs in Springfield, MA

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Overnight Inbound Call Center information

See Springfield, MA salary details

$12

$17

$22

How much do overnight inbound call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight inbound call center in Springfield, MA is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, MA?

The most popular types of Inbound Call Center jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Overnight Inbound Call Center jobs?

Cities near Springfield, MA with the most Overnight Inbound Call Center job openings:

Overnight Inbound Call Center jobs near you
Infographic showing various Overnight Inbound Call Center job openings in Springfield, MA as of July 2026, with employment types broken down into 25% Full Time, 13% Part Time, and 62% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,925 per year, or $17.3 per hour.

Call Center -- Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$19 - $20/hr

Contractor

Re-posted 3 days ago

Job description

Title: Customer Service Representative
Location: East Hartford, CT (Onsite – 77 Hartland Street)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
Positions Available: 5
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:

  • Serve as the initial point of contact for inquiries related to customer programs.

  • Handle inbound calls professionally and resolve customer issues promptly.

  • Assist consumers with account access, password resets, and general inquiries.

  • Document all interactions accurately in the call tracking system.

  • Escalate calls to leadership or other departments as needed.

  • Provide clear, accurate, and courteous information in compliance with program standards.

  • Identify trends in consumer questions and recommend process improvements.

  • Manage difficult conversations with professionalism and empathy.

  • Meet and exceed performance standards for quality, accuracy, and call volume.


What You'll Gain:

  • Full-time employment with steady hours

  • Paid training and career development opportunities

  • Positive, team-focused work environment

  • Monday–Friday schedule with weekends off

  • Comprehensive benefits options


Qualifications:

  • Must be 18 years or older.

  • High School Diploma or GED required; Associate degree or higher preferred.

  • Minimum 6 months of call center experience, or equivalent customer service experience.

  • Must type at least 35 WPM and pass a customer service skills assessment.

  • Strong verbal and written communication skills.

  • Ability to multitask, problem-solve, and work in a structured environment.

  • Must pass a criminal background check and drug screening (8-panel standard).