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Overnight Inbound Call Center Jobs in Gary, IN (NOW HIRING)

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

Position Overview The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class ...

Enova International

Be Seen First

Call Center Sales Representative (Remote)

Chicago, IL · Remote

$17/hr

Following the completion of training, you will handle a significant volume of inbound calls ... Experience in a call center setting is preferred * Proficient in phone communication and verbal ...

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Overnight Inbound Call Center information

See Gary, IN salary details

$12

$17

$22

How much do overnight inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for overnight inbound call center in Gary, IN is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Gary, IN? The most popular types of Inbound Call Center jobs in Gary, IN are:
What cities near Gary, IN are hiring for Overnight Inbound Call Center jobs? Cities near Gary, IN with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Customer Service Representative, Associate

Lawson Products

Chicago, IL

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. 

We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams.   

Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package.    

Responsibilities:

  • Responds to a minimum of 40 calls per day in an inbound call center. 
  • Maintain a strong performance against established key performance indicators.
  • Input and modify customer orders in SAP system.
  • Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. 
  • Track order shipments and provide proof of delivery upon request.
  • Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
  • Process document requests.
  • Process credit and debit memo requests that fall within department policy.
  • Answer common product questions as first line of response. 
  • Resolve transactional discrepancies and customer complaints.
  • Other duties as assigned.

Qualifications & Requirements:

  • High School Diploma or GED.
  • Minimum 1 year experience in an inbound call center, preferred.
  • Effective verbal and written communication skills.
  • Basic computer skills and the ability to navigate company internal and external websites. 
  • Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
  • Basic maintenance, repair and operational (MRO) product knowledge is preferred.
  • SAP experience, a plus. 
  • Possesses entry-level problem solving skills.
  • Previous manufacturing/distribution and sales experience a plus.
  • Ability to maintain customer-focus and multi-task in a fast-paced environment. 
The hourly rate for this role is $21.50.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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