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Overnight Inbound Call Center Jobs in Missouri (NOW HIRING)

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Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Missouri?

The most popular types of Inbound Call Center jobs in Missouri are:

What cities in Missouri are hiring for Overnight Inbound Call Center jobs?

Cities in Missouri with the most Overnight Inbound Call Center job openings:

Overnight Inbound Call Center jobs near you

BDC Automotive Call Center Representative

Thoroughbred Ford of Platte City, Inc

Platte City, MO

$15 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Job Title: Automotive BDC Call Center Representative
Employment Type: Full-Time
Compensation: $15.00 - $20.00 per hour base pay, plus performance-based bonuses
About Our Dealership
Join a high-energy team dedicated to providing top-tier customer service. We are a fast-growing automotive dealership looking for motivated, professional, and enthusiastic Business Development Center (BDC) Representatives to join our customer care and lead management team. If you thrive in a fast-paced environment and love communicating with people, this is the perfect career path for you.
Job Summary
As an Automotive BDC Representative, you will be the first point of contact for our customers. Your primary goal is to handle incoming internet inquiries, manage inbound phone leads, and conduct outbound follow-up calls to schedule sales or service appointments for our dealership teams. This role requires exceptional communication skills and a passion for customer satisfaction.
Key Responsibilities
  • Respond promptly to internet leads and incoming phone inquiries from prospective buyers or service clients.


  • Conduct high-volume outbound phone calls, text messages, and email campaigns to follow up with potential customers.


  • Identify customer needs and accurately input customer data into our CRM system.


  • Schedule sales and service appointments, confirm upcoming visits, and reschedule no-show appointments.


  • Build strong relationships with customers to promote brand loyalty and repeat business.


  • Coordinate closely with sales advisors, service managers, and team leaders to ensure seamless customer hand-offs.


  • Consistently meet or exceed monthly appointment and activity goals.



Qualifications and Skills
  • Previous experience in a call center, customer service, BDC, or automotive telemarketing role is preferred but not required.


  • Strong verbal and written communication skills with a professional and friendly phone presence.


  • Solid computer literacy and the ability to learn complex CRM software quickly.


  • High level of self-motivation, a goal-oriented mindset, and resilience under pressure.


  • Ability to work flexible schedules, including evening shifts and Saturdays.


  • High school diploma or equivalent.



Benefits and Perks
  • Competitive base hourly wage plus uncapped monthly bonus potential.


  • Comprehensive health, dental, and vision insurance packages.


  • 401(k) retirement savings plan with company match.


  • Paid training and continuous career development opportunities.


  • Paid time off and employee discounts on vehicle purchases and maintenance services.