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Overnight Inbound Call Center Jobs in Indiana (NOW HIRING)

Apidel Technologies

Service Center Assistant

Indianapolis, IN · On-site +1

$14.25 - $19/hr

Experience in an inbound call center preferred. Skills & Knowledge Knowledgeable in disability plan eligibility, coverage and benefits Good customer service skills Excellent oral and written ...

TEKsystems

Patient Care Coordinator

Indianapolis, IN · On-site

$19 - $21/hr

... inbound, outbound, call center, call center, Order entry, Data entry, Sales support, Account management, Order processing, Customer support, Inbound call, Purchase order Top Skills Details customer ...

Bowen Center

Registered Nurse - Call Center

Warsaw, IN · On-site

Answer inbound and/or make outbound patient calls * Perform telephonic nursing assessments and ... Prior call center, telehealth, or utilization management experience preferred * Certificate or ...

Bowen Center

Registered Nurse - Call Center

Warsaw, IN · On-site

Answer inbound and/or make outbound patient calls * Perform telephonic nursing assessments and ... Prior call center, telehealth, or utilization management experience preferred * Certificate or ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Indiana

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Indiana? The most popular types of Inbound Call Center jobs in Indiana are:
What cities in Indiana are hiring for Overnight Inbound Call Center jobs? Cities in Indiana with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Eye Care Communication Manager - Greenwood, IN

Eyetastic Services

Greenwood, IN

Full-time

Posted 20 days ago

Job description

A boutique eyecare practice is seeking a dedicated Patient Communication Manager to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every phone call.

Patient Communication Manager:

The Patient Communication Manager leads a dedicated call center team in the eye care field, ensuring every patient call is handled professionally and with care. This upbeat leader focuses on coaching staff, optimizing appointment scheduling, and maintaining high service standards. Eye care experience is required, along with a commitment to delivering an outstanding patient experience in a collaborative, fast-paced environment.

Key Responsibilities:

  • Oversee daily operations of a high-energy inbound call center dedicated to exceptional patient service
  • Lead, coach, and motivate the Patient Communications team to provide friendly, professional, and efficient phone support
  • Create coverage plans and staffing schedules to ensure prompt responses to all patient calls
  • Provide real-time support for escalated or challenging calls and deliver effective service recovery
  • Set and maintain standards for call handling, documentation, and patient communications
  • Conduct regular call quality reviews, offer coaching, and audit documentation
  • Optimize appointment scheduling workflows to maximize clinic capacity and accommodate urgent cases
  • Partner with office managers, doctors, and staff to align call center practices with clinic priorities
  • Reduce no-shows by effectively managing cancellations, reschedules, and reminders
  • Manage smooth coordination of inbound referrals and transfers of care, standardizing intake and follow-up processes
  • Track and report key operational metrics (call volume, answer rate, abandonment, hold time, scheduling efficiency, no-show rates, and patient feedback)
  • Identify process improvements and implement new scripts, training, or workflows
  • Maintain and update standard operating procedures (SOPs) for call handling and scheduling
  • Ensure HIPAA-compliant handling of patient information and documentation

Benefits:

  • Comprehensive optometry and customer service training
  • Supportive, collaborative team environment
  • Growth and advancement opportunities
  • Engaging workplace committed to work-life balance

If you're ready to make a joyful impact and lead a team that puts patients first, this is the perfect next step in your eye care career! Apply today through the job board or send your CV/Resume to Steve Gill at steve@eyetasticservices.com. Call us at (813) 504-5135 for more information.

Requirements:

  • 2+ years of experience in healthcare scheduling, patient access, or call center environments (optometry/ophthalmology experience required)
  • Demonstrated leadership or supervisory experience
  • Exceptional communication skills with a patient-first and professional approach
  • Experience coaching, training, and developing others
  • Comfortable with scheduling/EHR systems and office software
  • Track record of data-driven process improvement
  • Ability to thrive in a fast-paced, high-call-volume environment

Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies, giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.

Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.