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Overnight Inbound Call Center Jobs in Indiana (NOW HIRING)

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Answer inbound calls promptly and professionally. * Make outbound calls to schedule, confirm, and ... Call Center Operations * Maintain productivity and quality standards established by the dealership.

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Answer inbound calls promptly and professionally. * Make outbound calls to schedule, confirm, and ... Call Center Operations * Maintain productivity and quality standards established by the dealership.

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Answer inbound calls promptly and professionally. * Make outbound calls to schedule, confirm, and ... Call Center Operations * Maintain productivity and quality standards established by the dealership.

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Answer inbound calls promptly and professionally. * Make outbound calls to schedule, confirm, and ... Call Center Operations * Maintain productivity and quality standards established by the dealership.

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Answer inbound calls promptly and professionally. * Make outbound calls to schedule, confirm, and ... Call Center Operations * Maintain productivity and quality standards established by the dealership.

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

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Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Indiana? The most popular types of Inbound Call Center jobs in Indiana are:
What cities in Indiana are hiring for Overnight Inbound Call Center jobs? Cities in Indiana with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you
Inbound Call Center

Inbound Call Center

Apidel Technologies

Indianapolis, IN

Full-time

Re-posted 12 days ago

Job description

DOR-Inbound Call Center
A Day in the Life:
Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
Provides Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment.
Applies knowledge acquired in training and utilizes resources to analyze and solve problems.
Responds to a variety of tax types inquiries.
Access data utilizing basic computer skills.
Communicates professionally using correct grammar, spelling & punctuation.
Complies with all ethical and confidentiality requirements.
What You'll Need for Success:
High School Diploma/GED
High-energy Optimism Teamwork Collaboration
Someone who provides open, honest, and positive communication.
A continuous learning and improvement lets get better every day together approach.
A team member who speaks up if you dont understand or need more information.
Proven ability to provide customer service by telephone in a high-volume call center.
Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
Ability to analyze, research and problem-solve using various resources.
Ability to learn to learn, understand, and apply ethics and confidentiality laws.

Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.
Difficulty of Work:
The Call Center customer service representative must use analytical skills to determine the customers needs and apply the procedures to communicate the resolution and accurately resolve the customer issues

Responsibility:
The Tax Revenue Call Center Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of by providing professional, and accurate customer service . Tax knowledge is helpful but not required.
Personal Work Relationships:
This individual will be expected to exhibit professional behaviors with a team player mindset, adhere to the policies and procedures and provide exceptional customer service is provided to customers and/or agency partners.
Physical Effort:
This role performs work in an environment where sitting for extended periods of time could be expected.
Working Conditions:
This role performs work in a standard call center environment responding to back-to-back calls and adhere to scheduled break and lunch hours.
Competencies:
Communicating Effectively, professionally, accurately
Delivering High Quality Work
Critical Thinking
Managing Time

Apidel Technologies logo

About Apidel Technologies

Sourced by ZipRecruiter

We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Plainfield, IL, US

Year founded

2012

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