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Overnight Inbound Call Center Jobs in Alabama (NOW HIRING)

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

... inbound inquiries. The Call Center Manager is responsible for all interactions escalated beyond the AI platform's capabilities, including complex customer service issues, complaints, partner concerns ...

Common Threads

Call Center Manager

Birmingham, AL

$65K - $80K/yr

... inbound inquiries. The Call Center Manager is responsible for all interactions escalated beyond the AI platform's capabilities, including complex customer service issues, complaints, partner concerns ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No ... Answer inbound calls from our own service customers and Set Appointments * Respond quickly to ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.50/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No ... Answer inbound calls from our own service customers and Set Appointments * Respond quickly to ...

Tuscaloosa Ford

Customer Service / Call Center

Tuscaloosa, AL · On-site

$14.50 - $18.75/hr

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative * No Cold Calls!! * No ... Answer inbound calls from our own service customers and Set Appointments * Respond quickly to ...

MCI Careers

$10.10 - $13.50/hr

We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In ... Handle inbound and outbound contacts in a courteous, timely, and professional manner * Listen to ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Alabama

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Alabama? The most popular types of Inbound Call Center jobs in Alabama are:
What cities in Alabama are hiring for Overnight Inbound Call Center jobs? Cities in Alabama with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you
In-Bound Call Center Representative

In-Bound Call Center Representative

IronMountain Solutions

Tuscaloosa, AL • On-site

$16/hr

Full-time

Re-posted 10 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

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