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Overnight Inbound Call Center Jobs in Alabama (NOW HIRING)

Alphabe Insight

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

... inbound inquiries. The Call Center Manager is responsible for all interactions escalated beyond the AI platform's capabilities, including complex customer service issues, complaints, partner concerns ...

MCI Careers

$15.75 - $19.75/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Answer inbound and/or make outbound customer calls professionally and courteously. * Assist ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Alabama

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Alabama? The most popular types of Inbound Call Center jobs in Alabama are:
What cities in Alabama are hiring for Overnight Inbound Call Center jobs? Cities in Alabama with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

PangeaTwo

Birmingham, AL • On-site

$18/hr

Other

Posted yesterday

New

Job description

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE!

Medical Call Center Representatives- TOP EMPLOYER IN AL, HYBRID ROLE! $18 an hour Birmingham, AL Our partner in Birmingham is searching for several Medical Call Center Representatives to provide exceptional personalized service to their customers when calling for assistance. This role is expected to provide high-quality customer care and to strive for excellent customer service. Medical Call Center Representatives are expected to provide resolution of customers' inquiry upon first contact to ensure customers experience high satisfaction. If you are looking for a great opportunity with one of the best companies in the state that offers a hybrid home-office schedule, please apply now! Responsibilities:

  • Take incoming calls from customers regarding questions about eligibility, benefits and claims.
  • Respond to inbound customer calls in a professional manner, addressing customer issues and assuring that company standards are met.
  • Research and resolve a wide variety of customer questions and issues.
  • Achieve individual performance goals targeted by the company.
  • Listen to customers and probe for clarification to meet customers' needs.
  • Ensure information communicated to the customer is timely and accurate using proper grammar and articulation.
  • Utilize multiple systems to research necessary information to resolve the customers' questions or issues.
  • Work well independently and as part of a team to achieve goals in an atmosphere committed to quality service.
  • Responds to an average of 60 to 100 calls per day in an inbound call center environment.
  • Accurately and promptly document all calls in system.

Qualifications:

  • Experience in a customer contact position requiring problem solving highly preferred.
  • Experience in a position requiring the ability to understand and interpret complex oral and written directions preferred.
  • Experience in a position requiring the ability to multi-task.
  • Experience in a position requiring computer and typing skills required.
  • Experience researching information using online reference materials preferred.
  • Experience with medical terminology, ICD-9, and/or CPT coding is desirable.
  • Experience in a corporate or office environment preferred.
  • Excellent communication skills.
  • The ability to think quickly on your feet.
  • Not easily flustered or frustrated.

Apply