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Overnight Global Customer Service Jobs in Trenton, NJ

DHL Global Forwarding

CSR-Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

DHL Global Forwarding

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

Oticon

VP, Customer Experience

Somerset, NJ · Hybrid

$139.20K - $178.40K/yr

They partner closely with the global Customer Service Excellence function to define the optimal blend of AI, digital self-service, and live-specialist service - evolving Demant's U.S. CX capability ...

DHL

Customer Service Rep - Admin

Edison, NJ · Hybrid

$50K - $65K/yr

As a Customer Service Rep - Admin at Hillebrand Gori, you will play a providing day-to-day ... or global customers, we would love to hear from you! Join our team at Hillebrand Gori and ...

DHL

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

Hillebrand Gori USA LLC

CSR-Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

Hillebrand Gori USA LLC

CSR-Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

DHL

CSR-Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability . If you are a dynamic and results-oriented professional with experience in managing ...

Hillebrand Gori USA LLC

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

Hillebrand Gori USA LLC

CSR - Import

Edison, NJ · Hybrid

$50K - $65K/yr

... customer's global supply chain via ocean transportation, maximizing both service quality and ... profitability. If you are a dynamic and results-oriented professional with experience in managing ...

Litera

Manager, Customer Success

Philadelphia, PA

Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and ... Contribute to the evolution of Litera's global Customer Success strategy. * Support change ...

DHL

Customer Service Rep - Export

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Export As a Customer Service Rep - Export at Hillebrand Gori, you will play ... or global customers, we would love to hear from you! Join our team at Hillebrand Gori and ...

Meta Global

Be Seen First

Customer Service Representative

Philadelphia, PA · On-site

$56K - $78K/yr

Customer Service Representative: We are seeking a highly motivated and experienced customer service professional to join our team. The ideal candidate will possess a strong background in customer ...

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Overnight Global Customer Service information

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How much do overnight global customer service jobs pay per hour?

As of May 27, 2026, the average hourly pay for overnight global customer service in Trenton, NJ is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Global Customer Service Representative, and why are they important?

To thrive as an Overnight Global Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Experience with CRM platforms, ticketing systems, and proficiency in multiple languages or time zones is highly valuable. Patience, adaptability, and resilience under pressure help you excel when handling diverse customer needs during off-peak hours. These skills ensure consistent, effective support to a global customer base and maintain high satisfaction even during overnight shifts.

What are some common challenges faced by Overnight Global Customer Service representatives, and how can I prepare for them?

Overnight Global Customer Service representatives often navigate challenges such as managing high call volumes during peak hours, handling inquiries from customers across different time zones and cultures, and maintaining alertness during non-traditional work hours. Success in this role requires strong communication skills, adaptability to diverse customer needs, and effective time management to balance workload and rest. Preparing by familiarizing yourself with global customer service protocols and practicing self-care routines to manage night shifts can help you thrive in this environment.

What is Overnight Global Customer Service?

Overnight Global Customer Service refers to customer support teams that operate during nighttime hours to assist clients and customers from different time zones around the world. These professionals handle inquiries, troubleshoot issues, and provide information to ensure seamless service 24/7. Their work is essential for businesses with international customers who require support outside standard business hours. Typical responsibilities include answering calls, responding to emails or chats, and resolving problems efficiently, regardless of the time of day.

What is the difference between Overnight Global Customer Service vs Customer Support Specialist?

AspectOvernight Global Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentRemote or office; global time zones; 24/7 shiftsOffice or remote; standard business hours or shifts
Industry UsageCustomer service for international clients, logistics, or e-commerceCustomer support across various industries, including tech, retail, and services

Overnight Global Customer Service focuses on providing support across multiple time zones, often requiring international communication skills and flexible hours. Customer Support Specialists typically handle customer inquiries during regular hours within specific industries. While both roles involve assisting customers, Overnight Global Customer Service emphasizes global coverage and shift work, whereas Customer Support Specialists may work more localized hours and industry-specific tasks.

What are popular job titles related to Overnight Global Customer Service jobs in Trenton, NJ? For Overnight Global Customer Service jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Overnight Global Customer Service jobs in Trenton, NJ look for? The top searched job categories for Overnight Global Customer Service jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Overnight Global Customer Service jobs? Cities near Trenton, NJ with the most Overnight Global Customer Service job openings:
Overnight Global Customer Service jobs near you
Customer Service Rep - Admin

Customer Service Rep - Admin

DHL Global Forwarding

Edison, NJ • Hybrid

$50K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

32nd of 60 rated delivery companies

Job description

Job Title: Customer Service Rep - Admin
Location: Edison, NJ

Job Purpose:

As a Customer Service Rep - Admin at Hillebrand Gori, you will play a providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

  • Under direct supervision, administer customer service programs and activities
  • Provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction
  • Administer simple customer requests such as inquiries, orders, service requirements and complaints
  • Share information to service standard customer queries
  • Provide product/ service-related information to respond to customer inquiries
  • Perform generally repetitive routine tasks such as data gathering, entering and validation
  • Adhere to standard day-to-day customer service procedures and processes

Qualifications:

  • Minimum of 2 years of experience in import / freight forwarding
  • Bachelor's degree or equivalent experience/qualification
  • Preferred: experience using transportation management systems.
  • Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
  • Strong analytical and problem-solving skills, with a strategic mindset
  • Proficiency in MS Office applications, particularly PowerPoint and Excel

Personal attributes:

  • Empathetic and patient
  • Positive, professional attitude
  • Team-oriented
  • Adaptable and quick to learn
  • Comfortable in a fast-paced environment

You'll be rewarded in many ways, such as:

  • Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
  • Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
  • Enjoy a hybrid work environment

Pay range: $50,000-65,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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