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Overnight Global Customer Service Jobs in Decatur, AL

Lowe's

Seasonal Receiver Stocker Overnight

Cullman, AL · On-site

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs * Seeks out customers to understand his/her needs and assists in ...

Planet Fitness

Weekend Overnight Staff Member

Huntsville, AL · On-site

$12.50 - $16.75/hr

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness ...

TJX Companies

Customer Experience Coordinator

Madison, AL

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores--TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Tjx

Customer Experience Coordinator

Madison, AL · On-site

$13.75 - $14.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Midwest Brands

Overnight

Cullman, AL · On-site

Greet members, prospective members and guests, providing exceptional customer service. * Handle all front desk related activities including: * Answer phones in a friendly manner and assist callers ...

Lowe's

Warehouse Part Time Overnight

Decatur, AL · On-site

$15 - $17.75/hr

  • Medical

  • Retirement

You'll spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight ... Key Responsibilities Deliver SMART customer service by assisting customers, answering questions ...

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Overnight Global Customer Service information

See Decatur, AL salary details

$9

$17

$25

How much do overnight global customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight global customer service in Decatur, AL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is the difference between Overnight Global Customer Service vs Customer Support Specialist?

AspectOvernight Global Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentRemote or office; global time zones; 24/7 shiftsOffice or remote; standard business hours or shifts
Industry UsageCustomer service for international clients, logistics, or e-commerceCustomer support across various industries, including tech, retail, and services

Overnight Global Customer Service focuses on providing support across multiple time zones, often requiring international communication skills and flexible hours. Customer Support Specialists typically handle customer inquiries during regular hours within specific industries. While both roles involve assisting customers, Overnight Global Customer Service emphasizes global coverage and shift work, whereas Customer Support Specialists may work more localized hours and industry-specific tasks.

What is overnight global customer service?

Overnight Global Customer Service refers to customer support teams that operate during nighttime hours to assist clients and customers from different time zones around the world. These professionals handle inquiries, troubleshoot issues, and provide information to ensure seamless service 24/7. Their work is essential for businesses with international customers who require support outside standard business hours. Typical responsibilities include answering calls, responding to emails or chats, and resolving problems efficiently, regardless of the time of day.

What are some common challenges faced by overnight global customer service representatives, and how can I prepare for them?

Overnight Global Customer Service representatives often navigate challenges such as managing high call volumes during peak hours, handling inquiries from customers across different time zones and cultures, and maintaining alertness during non-traditional work hours. Success in this role requires strong communication skills, adaptability to diverse customer needs, and effective time management to balance workload and rest. Preparing by familiarizing yourself with global customer service protocols and practicing self-care routines to manage night shifts can help you thrive in this environment.

What are the key skills and qualifications needed to thrive as an overnight global customer service representative?

To thrive as an Overnight Global Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Experience with CRM platforms, ticketing systems, and proficiency in multiple languages or time zones is highly valuable. Patience, adaptability, and resilience under pressure help you excel when handling diverse customer needs during off-peak hours. These skills ensure consistent, effective support to a global customer base and maintain high satisfaction even during overnight shifts.
What are the most commonly searched types of Global Customer Service jobs in Decatur, AL? The most popular types of Global Customer Service jobs in Decatur, AL are:
What are popular job titles related to Overnight Global Customer Service jobs in Decatur, AL? For Overnight Global Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Overnight Global Customer Service jobs in Decatur, AL look for? The top searched job categories for Overnight Global Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Overnight Global Customer Service jobs? Cities near Decatur, AL with the most Overnight Global Customer Service job openings:
Overnight Global Customer Service jobs near you

Seasonal Receiver Stocker Overnight

Lowe's

Cullman, AL • On-site

Full-time

Re-posted 17 days ago

Lowe's rating

6.8

Company rating: 6.8 out of 10

Lowe's

Based on 5,249 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,253 frontline employees who took The Breakroom Quiz

The best things about working at Lowe's

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 81%

    81% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% say they have respectful managers

    say they have respectful managers

Featured by Lowe's, based on 5249 Breakroom Quiz responses from their frontline employees

Job description

Key Responsibilities
  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
  • Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
  • Cross-functionally trains in other areas of the store to help deliver the best customer service
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)

Required Qualifications
  • Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
  • Less than 1 Year Experience using common retail technology, such as smart phones and tablets
  • Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
  • Ability to obtain sales related licensure or registration as may be required by law

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Working at Lowe's

Perks for frontline workers

From Lowe's, via Breakroom

  • Bonus opportunities

  • Tuition-free education assistance

  • Flexible scheduling options

  • 401(K) with up to 4.25% company match

  • Up to 10 weeks of paid maternity leave & 4 weeks of paid parental leave

  • Paid time off

  • Access to comprehensive healthcare options

  • Employee stock purchase plan

What to expect from working at Lowe's

From Lowe's

About Lowe's, in their own words

From Lowe's

Since 1921, home improvers of all stripes have relied on us to have the products and services they need. Our commitment to our customers drives every decision we make, from the products on our shelves to developing a more sustainable supply chain and robust philanthropy. We set the standard for corporate responsibility and thoughtful customer service in home improvement retail.

Walk into any of our stores, distribution centers, or offices, and you'll find a driven team of collaborators, builders, and visionaries. As an associate, you will be empowered to learn and grow in your career. From solving customer problems to providing disaster relief, your hard work will help us build a solid foundation for the success of future generations.

Company values

From Lowe's

Our Core Behaviors:

  • Focus on Customers
  • Deliver Results
  • Take Action
  • Show Courage
  • Continue Learning

Our Values:

  • Service Minded
  • Collaborative
  • Inclusive
  • Respectful
  • Driven to Win

What Lowe's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lowe's logo

About Lowe's

Sourced by ZipRecruiter

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Mooresville, NC, US

Year founded

1946

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