OVERNIGHT FULL TIME (WED-SUN)
$14.25 - $19/hr
We are now looking to hire front desk customer service representatives on one of the most innovative, fastest growing health club brands in the United States and Puerto Rico. Our mission "Judgement ...
OVERNIGHT FULL TIME (WED-SUN)
$14.25 - $19/hr
We are now looking to hire front desk customer service representatives on one of the most innovative, fastest growing health club brands in the United States and Puerto Rico. Our mission "Judgement ...
... and overnight visits. * Support guests with storing and retrieving luggage from vehicles and ... Restock front desk, business center, and grab-and-go supplies including paper products ...
... and overnight visits. * Support guests with storing and retrieving luggage from vehicles and ... Restock front desk, business center, and grab-and-go supplies including paper products ...
Door Attendant | Part Time
San Juan, PR · On-site
... and overnight visits. * Support guests with storing and retrieving luggage from vehicles and ... Restock front desk, business center, and grab-and-go supplies including paper products ...
Door Attendant | Part Time
San Juan, PR · On-site
... and overnight visits. * Support guests with storing and retrieving luggage from vehicles and ... Restock front desk, business center, and grab-and-go supplies including paper products ...
Overnight Guest Service Agent - Condado Vanderbilt Hotel
San Juan, PR · On-site
$14.50 - $18.50/hr
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. * Handle all duties according to hotel policies, procedures ...
Overnight Guest Service Agent - Condado Vanderbilt Hotel
San Juan, PR · On-site
$14.50 - $18.50/hr
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. * Handle all duties according to hotel policies, procedures ...
Overnight Front Desk information
What does an overnight front desk do?
An Overnight Front Desk employee is responsible for managing the front desk operations during nighttime hours, typically in hotels or similar establishments. Their duties often include checking in late-arriving guests, handling reservations, answering phones, addressing guest concerns, and maintaining security by monitoring entrances. They also ensure that administrative tasks are completed before the morning shift arrives. Strong communication skills and the ability to work independently are important for this role.
What are the key skills and qualifications needed to thrive as an overnight front desk employee, and why are they important?
To thrive as an Overnight Front Desk employee, you need strong customer service skills, attention to detail, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and standard office equipment is typically required. Excellent communication, problem-solving, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure smooth operations, guest satisfaction, and effective handling of late-night challenges in hospitality settings.
What are some common challenges faced by overnight front desk staff, and how can they be managed effectively?
Overnight Front Desk staff often encounter unique challenges such as handling late-night guest requests, managing security concerns, and working with limited on-site support. Staying alert during quiet periods and efficiently addressing guest needs are crucial. Building strong communication skills and being familiar with emergency protocols help manage unexpected situations. Additionally, maintaining organization and preparing for the morning shift transition ensure a smooth operation.
What is the difference between Overnight Front Desk vs Night Auditor?
| Aspect | Overnight Front Desk | Night Auditor |
|---|---|---|
| Primary Role | Handling guest check-ins/outs, customer service, and front desk operations during overnight hours | Performing front desk duties plus auditing financial transactions and balancing accounts |
| Credentials | High school diploma or equivalent; customer service skills | High school diploma; hospitality or accounting experience often preferred |
| Work Environment | Hotel front desk, customer service setting | Hotel front desk with additional accounting responsibilities |
| Industry Usage | Common in hotels, motels, hospitality | Common in hotels, especially larger properties with accounting needs |
While both roles operate overnight at hotels, the Overnight Front Desk primarily focuses on guest services and front desk operations, whereas the Night Auditor combines guest services with financial auditing and account balancing. The Night Auditor's role includes accounting tasks, making it slightly more specialized in financial responsibilities.
What are the most commonly searched types of Front Desk jobs in Puerto Rico?
The most popular types of Front Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Overnight Front Desk jobs?
Cities in Puerto Rico with the most Overnight Front Desk job openings:
$14.25 - $19/hr
Part-time
PTO
Re-posted 11 days ago
Planet Fitness rating
5.6
Based on 601 frontline employees who took The Breakroom Quiz
46th of 63 rated gym and leisure clubs
Job description
Come join our team and grow with us!
Planet Fitness is growing and looking to create a dynamic team! We are now looking to hire front desk customer service representatives on one of the most innovative, fastest growing health club brands in the United States and Puerto Rico. Our mission "Judgement Free Zone" provides a unique environment in which anyone can feel comfortable, get healthy, get moving or in shape, and have fun too!
We are currently seeking committed, flexible, motivated people who want to learn how to work and are interested in professional growth opportunities. We provide training and after the 90 days evaluation, if you qualify you could get a bump in pay! If this sound like you, and you posses these qualities, apply today!
Who We Are:
At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
Characteristics that will make you a perfect match for our Customer Service role:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
More reasons to join Planet Fitness!
- Vacation/Sick Time
- Free Black Card Membership
- Employee perks and discounts
Engaging team-building competitions and social events
Skills:
- Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
- Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.
- Problem Solving: Recognize and define the problem. Provide solutions using all resources available.
- Language: Bilingual a plus.
Essential Duties and Responsibilities
- Flexible for opening or closing shifts.
- Be the face of our club, always say hello and goodbye to our guest.
- Be knowledgeable of our offerings, answer phones courteously and assist callers with their Planet Fitness questions.
- Facilitate an unforgettable experience at our front desk: check-in members, assist with billing inquiries, provide legendary tours, actively listen to member questions and escalate for a solution, log amenities to track usage and club performance.
- Be aware of company promotions, events and changes that will have an impact on the member experience.
- Be the expert of our POS system. This is critical, in order to enroll new members or assist current members with billing inquiries, updates to personal information or beverage/merchandise sales.
- Daily upkeep of our entryway, always have an eye for keeping the front of our house clean! This includes our windows, lobby and front desk, and any other area that needs attention.
- Focus on completion of our training courses and actively seek opportunities for additional development.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US