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Overnight Endpoint Security Jobs (NOW HIRING)

... endpoint security, network connectivity, and applications, all while following SLAs and established ... Typically requires overnight travel less than 10% of the time. Location: Tallassee, AL. #HP1 Equal ...

... overnight across your hybrid environment and uses your existing security tools to rapidly mitigate ... endpoint security, and compliance requirements. * Proven ability to work effectively both ...

... overnight across your hybrid environment and uses your existing security tools to rapidly mitigate ... endpoint security, and compliance requirements. * Proven ability to work effectively both ...

$149K/yr

... overnight across your hybrid environment and uses your existing security tools to rapidly mitigate ... endpoint security, and compliance requirements. * Strong training and facilitation skills, with a ...

Technical cyber services and expertise provided are associated with (but not limited to) endpoint ... and overnight • Ability to manage multiple projects simultaneously Clearance The selected ...

Technical cyber services and expertise provided are associated with (but not limited to) endpoint ... and overnight • Ability to manage multiple projects simultaneously Clearance The selected ...

... OVERNIGHT SHIFT Required Experience * 2+ years of information security related experience ... Knowledge of EDR tools and endpoint analysis * Excellent written and oral communication skills with ...

Experience with mobile device management (MDM) and endpoint security. * Excellent communication and ... Available for on-call or weekend work, and overnight travel, including international, as needed.

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Overnight Endpoint Security information

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$61.5K

$152.8K

$205.5K

How much do overnight endpoint security jobs pay per year?

As of Jul 4, 2026, the average yearly pay for overnight endpoint security in the United States is $152,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $143,000.00 and $158,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Endpoint Security vs Endpoint Security Analyst?

AspectOvernight Endpoint SecurityEndpoint Security Analyst
CertificationsCompTIA Security+, CISSP, CEHCompTIA Security+, CISSP, CEH
Work EnvironmentNight shift, monitoring security alerts remotelyDay shift, analyzing security incidents and implementing defenses
Employer & IndustryCybersecurity firms, IT departments, managed security providersIT security teams, corporate cybersecurity departments

Overnight Endpoint Security professionals focus on monitoring and responding to security threats during night shifts, often working remotely or in security operations centers. Endpoint Security Analysts typically work during regular hours, analyzing security data, investigating incidents, and improving security measures. While both roles require similar certifications and work within cybersecurity, their work hours and primary responsibilities differ, with Overnight Endpoint Security emphasizing real-time monitoring during off-hours.

More about Overnight Endpoint Security jobs
What cities are hiring for Overnight Endpoint Security jobs? Cities with the most Overnight Endpoint Security job openings:
What are the most commonly searched types of Endpoint Security jobs? The most popular types of Endpoint Security jobs are:
What states have the most Overnight Endpoint Security jobs? States with the most job openings for Overnight Endpoint Security jobs include:
Infographic showing various Overnight Endpoint Security job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $152,773 per year, or $73.4 per hour.
Manager, Customer Service Front Line

Manager, Customer Service Front Line

CYBERMAXX LLC

Linthicum, MD • On-site

Full-time

Posted 10 days ago


Job description

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.
We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.
By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.
We are seeking a highly motivated Manager, Customer Service Front Line to lead and scale our international first-line support function serving as the primary intake point for the Security Operations Center (SOC) and Operations Engineering teams. This role is responsible for overseeing a 24/7 support operation, ensuring high-quality customer interactions, efficient ticket triage, and timely resolution or escalation of technical issues.
The ideal candidate blends strong people leadership with technical expertise in security operations, support workflows, and customer experience. This individual will drive performance, optimize processes, and ensure seamless support delivery for U.S.-based clients in a fast-paced MSSP/MDR environment.
What You'll Do
Team Leadership & Operations
  • Lead, coach, and develop a team of Front-Line Support analysts supporting 24/7 operations
  • Manage staffing, scheduling, and shift coverage (including weekends and overnight rotations)
  • Establish performance metrics (SLAs, KPIs) and ensure consistent service delivery
  • Conduct regular performance reviews, training, and career development planning
  • Act as an escalation point for high-priority or complex customer and technical issues

Support Operations & Service Delivery
  • Oversee inbound call handling, ticket triage, and request routing to SOC and Operations Engineering
  • Ensure accurate documentation of all interactions and resolutions in Jira
  • Drive continuous improvement in ticket quality, response times, and customer satisfaction
  • Develop and maintain standard operating procedures (SOPs) for support workflows
  • Partner with SOC and Engineering leadership to improve escalation paths and resolution efficiency

Technical Oversight
  • Provide guidance on first-level support across:
  • Microsoft 365 (M365): password resets, permissions validation, tenant transitions
  • Endpoint Detection & Response (EDR): basic troubleshooting, sensor management, and exclusions
  • Access Management: provisioning for CyberMaxx managed platforms such as (NextCloud, SentinelOne, Thinkst)
  • Elastic & Integrations: SIEM sensor, log source and agent availability monitoring
  • Support incident response (IR) coordination and ensure readiness for rapid response scenarios
  • Ensure proper handling of security-related actions, including IP blocking and threat escalation

Customer Experience
  • Ensure high-quality communication with U.S.-based clients across phone and ticketing systems
  • Oversee onboarding support activities such as portal demos and access provisioning
  • Monitor and improve customer satisfaction (CSAT) and first-contact resolution rates
  • Handle escalated client concerns with professionalism and urgency

Process Improvement & Reporting
  • Analyze support metrics and trends to identify opportunities for optimization
  • Develop reports on team performance, ticket volumes, and incident trends
  • Implement automation and tooling improvements to increase efficiency
  • Ensure adherence to security best practices, compliance standards, and audit requirements

What We Are Looking For:
Experience
  • 4+ years of experience in IT support, SOC, or technical support environments
  • 2+ years of experience in a leadership or supervisory role (BPO or MSSP/MDR preferred)
  • Experience supporting U.S.-based customers in a 24/7 environment
  • Strong experience with Jira or similar ticketing systems

Technical Expertise
  • Solid understanding of:
  • Network security and firewall technologies (Palo Alto, Fortinet, Cisco, Check Point)
  • Networking fundamentals (TCP/IP, DNS, routing, segmentation)
  • SIEM tools (Level Blue, Devo, Elastic SIEM, Splunk, Sentinel, QRadar, etc.)
  • VPNs, IDS/IPS, and traffic analysis
  • Experience with incident response workflows and real-time threat handling
  • Familiarity with Microsoft 365 administration and endpoint security tools

Leadership & Soft Skills
  • Strong people management and coaching skills
  • Excellent problem-solving and decision-making under pressure
  • Outstanding written and verbal communication skills
  • Ability to balance technical depth with customer-facing responsibilities
  • Continuous improvement mindset with a focus on operational excellence

Preferred Qualifications
  • Experience in MSSP/MDR environments
  • Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST)
  • Experience managing distributed or remote teams
  • Exposure to automation and process optimization tools

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.