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Night Auditor/Overnight Front Desk Agent

Night Auditor/Overnight Front Desk Agent

Omni Hotels

Corpus Christi, TX

$12.50 - $16.50/hr

Other

Posted 10 days ago

Omni Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

28th of 105 rated hotels

Job description

Omni Corpus Christi Hotel
Experience stunning bay or city views at the Omni Corpus Christi Hotel, located in the heart of the Marina District. Enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services all just minutes from top attractions like the Texas State Aquarium and USS Lexington. Whether you're here for a beach getaway, fishing adventure, or a special event, our 24,000 square feet of event space and 465 well-appointed rooms make it easy to relax and recharge. Discover coastal charm and elevated hospitality at Omni Corpus Christi.
What truly sets us apart is our team. We foster a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package-and the greatest benefit of all: the opportunity to grow.
Overview:
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed..
Responsibilities:
  • Oversees the overnight operations of the hotel.
  • Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
  • Expeditious and diplomatic resolution of guest problems.
  • Fully knowledgeable in all emergency procedures.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Ensure proper registration of guests and credit procedures are followed.
  • Distribution of all nightly reports.
  • Efficient processing of guaranteed no show billings.
  • Maintain current back up reports.
  • Handling Express Check-Outs ensuring their completion.
  • Ensuring adherence to all systems and control procedures.
  • Ensuring that third shift Night Audit checklist and responsibilities are completed.
  • Balancing of daily postings and revenue
Qualifications:
  • This person must have a high propensity for customer service.
  • Previous cash handling experience required
  • Previous night audit experience strongly preferred
  • Previous full service hotel/resort front office experience required
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to stand for prolonged periods of time.
  • Requires working overnight shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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