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Overnight Operations Manager – OLV Human Services

OMH Program - Residential Treatment Facility (RTF):

Our Residential Treatment Facility – located in Lackawanna - has the most current features and technology for resident safety, complementing the special care provided by our dedicated and experienced staff. We take a person-centered approach to serving those with interpersonal, emotional, psychiatric, social, family or educational issues. We create a tailored plan of treatment based on specific goals of the resident.

While the RTF is on the cutting edge for resident safety and well-being, it is also designed to be home-like in a therapeutic environment. Note, the term “home-like”, not “like home”. That’s because our goal with every resident is to help them get back to their own homes, care-givers and communities as soon as possible.

We are currently seeking an Overnight Operations Manager who is not only a strategic thinker and strong leader, but also shares our passion for fostering the highest possible quality of care for the youth we serve.

Benefits & Perks

• Generous Paid Time Off (PTO), including paid holidays
• Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation)
• Casual dress code
• Health, dental & vision insurance options
• Free dental insurance
• Paid Employer sponsored life insurance.
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes
• Up to $180 annual gym reimbursement
• Take advantage of our Dental & Outpatient Mental Health services while working
• Employee referral program

Job Summary:
The Overnight Operations Manager is responsible for ensuring all appropriate overnight and morning routines are adhered to across OLV Human Services Residential Programs (ITP, OCFS, and RTF). The manager provides daily direction and observation of night staff as well as ongoing supervision and evaluation. This employee provides support and services to staff working with youth served in OLV Human Services. In addition, this position provides crisis support and direction overnight.

Essential Job Duties:

• Provides direct supervision to overnight direct care staff assigned to them as their supervisor.
• Acts as a positive enforcement for all overnight positions.
• Always acts as a positive enforcement to clients.
• Ensures that proper routines and procedures are followed during the night and in the morning.
• Provides supervisory support to programs by making “rounds” throughout the buildings/programs on campus.
• Assists with training of all overnight direct care staff.
• Assists with staffing phone coverage.
• Directs, guides, and monitors staff interactions with clients, including adherence to methods outlined in the client’s treatment plan.
• Collects and provides information for treatment program planning.
• Any other duty as assigned by your Supervisor.

Skills:

• Computer skills
• Customer skills
• Active listening
• Critical thinking
• Decision-making ability: The aptitude to extract, interpret, integrate and manage information correctly and make timely and concise decisions for the best course of action, among multiple alternatives, to enable the decision-making process to take place on a higher level in order to achieve objectives.
• Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Communication: Oral and written
• Teamwork ability: Job requires preferring to work with others rather than alone, and being personally connected with others on the job
• Time management: Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Leadership skills: Creates a vision or goal for one’s work unit and communicates it in a way that motivates others to implement it. Understands and leverages the organization`s structure and relationships and pursues organization support and resources.

Minimum Education Required:

• High School Diploma, A.A.S degree in Human Services preferred.

Minimum Experience Required:

• 1-2 years working with children in a residential setting plus 1-2 years of supervisor experience, total of 3 years of experience.

License/Registration/Certifications Required:

• Valid NYS Driver’s License
• TCI Certified (Agency training provided)
• SCIP-R Certified (Agency training provided)
• CPR Certified (Agency training provided)

Training Requirements:

• New Hire Orientation (Agency and program specific)

Physical Requirements:
The overall nature of the position is sedentary requiring little physical effort with occasional light physical exertion required. There is little, if any, exposure to environmental conditions

• The constant physical demand of the position is standing and walking.
• The frequent physical demands of the position are sitting, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination.
• The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.