Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.
Who You Are:
- Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
- Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
- Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
- Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
- Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
- Veterans and military spouses encouraged to apply.
What You'll Do:
- Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
- Assign rooms that meet guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies with professionalism, prioritizing guest and team member safety.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Your Qualifications Include:
- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
- Ability to stand and walk for long periods of time required.
- Ability to work weekends, evening, holidays as necessary/required.
The wage for this position is $24.89.
Visit this site to view benefits this role may be eligible for based on classification:
Loews Hotels Benefits