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Overnight Configuration Analyst Jobs (NOW HIRING)

Use knowledge of DMSi products and other knowledge resources to support the configuration of the ER ... Travel to customer locations including overnight, business air travel, and car rental. EXPERIENCE ...

Use knowledge of DMSi products and other knowledge resources to support the configuration of the ER ... Travel to customer locations including overnight, business air travel, and car rental. EXPERIENCE ...

Create and maintain documentation of user requirements and system configuration * Review system ... Infrequent overnight travel for special events and team member functions Administrative ...

Create and maintain documentation of user requirements and system configuration * Review system ... Infrequent overnight travel for special events and team member functions Administrative ...

Manage configuration and integration delivery efforts to ensure high-quality delivery of home care ... Travel up to 10%, including overnight travel Required Education, Experience, Certifications and ...

Revenue Cycle Solutions Analyst

FL · Remote

$70K - $80K/yr

Manage configuration and integration delivery efforts to ensure high-quality delivery of home care ... Travel up to 10%, including overnight travel Required Education, Experience, Certifications and ...

Manage configuration and integration delivery efforts to ensure high-quality delivery of home care ... Travel up to 10%, including overnight travel Required Education, Experience, Certifications and ...

Manage configuration and integration delivery efforts to ensure high-quality delivery of home care ... Travel up to 10%, including overnight travel Required Education, Experience, Certifications and ...

Manage configuration and integration delivery efforts to ensure high-quality delivery of home care ... Travel up to 10%, including overnight travel Required Education, Experience, Certifications and ...

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Overnight Configuration Analyst information

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How much do overnight configuration analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight configuration analyst in the United States is $41.31, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $52.88 per hour, depending on experience, location, and employer.
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What are the most commonly searched types of Configuration Analyst jobs? The most popular types of Configuration Analyst jobs are:
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Help Desk Analyst - Overnight shift

1872 Consulting

Chicago, IL • On-site

$21 - $28.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Help Desk Analyst - 2 openings, both overnight shift Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings Shift 1: • Thursday 10 PM to Friday 9 AM • Friday 10 PM to Saturday 9 AM • Saturday 10:30 PM to Sunday 9:30 AM • Sunday 10 PM to Monday 9 AM Shift 2: • Wednesday 10 PM to Thursday 9 AM • Saturday 7 PM to Sunday 6 AM • Sunday 6 PM to Monday 6 AM • Monday 8 PM to Tuesday 6 AM Role Summary The Help Desk Analyst is responsible for providing white glove technical support to a professional services staff of end users, in a 24x7 help desk environment, using ServiceNow as the main ticketing system. The overnight shift typically gets about 15 calls per shift, and responding to quite a few more emails. There will be a wide range of technical issues to support, both hardware and software, in a Microsoft environment. You will have the opportunity to grow your career here, and eventually move off the 3rd shift if that's your desire. But we are seeking people dedicated to the overnight shift for at least 12 months. If this sounds like you, please apply today! What you'll be doing
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
  • Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Perform other duties as required.
Skills we're seeking
  • 5+ years of experience in Technical Support focused roles
  • Must have 2+ years specifically in Help Desk or Service Desk roles specifically, providing support over the phone
  • Must have experience providing white glove customer service in technical support capacities
  • Must have experience supporting the following technologies, everything else is a nice to have:
    • Windows 10
    • Microsoft Office
    • Office 365
    • Citrix or other remote access technology
    • Hardware specifically iPhones, Android phones, Macbooks and PCs
Nice to haves
  • Experience working at a law firm or professional services firm
  • ITIL experience and/or certification
  • Bachelor's Degree in an IT related field
  • Experience with other key technologies we use:
    • Adobe Acrobat
    • Avaya Telephony
    • Blackberry Work (MDM)
    • SCCM
    • iManage or NetDocuments as a DMS
    • Azure experience
    • Networking experience
    • Windows Server experience

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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014