Overnight Computer Lab Monitor Jobs in Charlotte, NC

Location: Securitas Operation Center (SOC) – Charlotte, NC

Schedule: 10:00 PM – 6:00 AM (7 days/week coverage)

Position Summary:

The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing highly accurate, detail-oriented remote monitoring and incident response for Manheim automotive sites.

This role is part of a specialized overnight team focused exclusively on a single client environment, requiring strong analytical thinking, multitasking ability, precision, and consistency in event handling and reporting.

Unlike traditional guarding roles, this position does not require prior security or guarding experience, but instead emphasizes attention to detail, data accuracy, and the ability to effectively manage multiple tasks simultaneously while following structured processes without deviation.

Key Responsibilities:

• Monitor live video surveillance and alarm activity across Manheim sites
• Review and validate events using established SOPs and decision trees
• Accurately document all incidents, observations, and actions in real time
• Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy
• Perform detailed event analysis to determine appropriate response and escalation
• Execute remote deterrence actions (voice-downs, notifications, dispatch coordination)
• Ensure strict adherence to site-specific instructions and protocols
• Maintain high levels of data accuracy, reporting quality, and audit compliance
• Identify patterns, repeat issues, or inconsistencies and escalate appropriately
• Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders

Minimum Qualifications at Entry: Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Technical Aptitude:

• Computer literate
• Ability to type a minimum of 25 words per minute
• Demonstrated proficiency in office software applications including Word, Excel, and Outlook

Communication Skills:

• Must be able to communicate effectively in English (speak, read, and write)
• Must possess excellent verbal and written skills, including good grammar
• Clear, professional, and pleasant speaking voice and courteous telephone manner
• Ability to listen to calls and respond verbally while documenting in writing simultaneously
• Ability to deal with foreign accents and irate callers

Customer Service Skills:

• Strong customer service and results orientation
• Ability to interact effectively with both company and client representatives across all levels
• Ability to remain calm and focused during emergency situations while making decisions in a fast-paced environment
• Previous call center experience is a plus

Education/Experience: High School Diploma or GED required. Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment.

Competencies (as demonstrated through experience, training, and/or testing):

• Must be highly task and detail-oriented, dependable and reliable and possess strong work ethic
• Knowledge of standard office procedures and practices
• Good organization and time management skills are essential characteristics utilized by this position
• Able to handle multiple priorities in a fast-paced environment
• Possess professional and positive demeanor

Flexibility: *SOC operates 24 hours per day 7 days a week 365 days a year*

• Must have the ability to work shift times that are not normal business hours of operation
• May be required to work holidays
• Maintain excellent attendance
• Dependably report to work on time for assigned schedule
• Adaptable to schedule changes, which consist of more(or less) time flexibility

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, testing, and behavioral selection survey
• Maintaining composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results
• Close vision, distance vision, and ability to adjust focus
• Regular talking and hearing
• Receiving automatically connected phone calls from an ACD phone system
• Wearing of a headset throughout work shift
• Ability to monitor surveillance video for extended periods of time while working on a personal computer and maintaining focus on task.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.