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As of Sep 7, 2026, the average hourly pay for overnight clarity rcm in the United States is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $17.55 per hour, depending on experience, location, and employer.

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Customer Service Representative - Part Time As Needed Patient Registration

R1

Ottumwa, IA • On-site

$14.50 - $18.99/hr

Part-time

Re-posted 21 days ago

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

139th of 154 rated financial services

Job description

Location: LifePoint Ottumwa Regional Medical Center

Shift Hours: PRN- part time, work as needed. Open availability required for as needed shifts (must have day, evening, and overnight availability to be considered). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate abouthelping people during critical momentswhile building a career inhealthcare customer service?We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aCustomer Service Representative - Patient Registrationyou willbe thefirst point of contact for patients, ensuring they receivefast, compassionate, andaccurateaccess to care.

This is more than registration -it'safrontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou'llDo:

  • Provideexceptional customer serviceand assist patients and families with the check-in processworking acrossmultiple computer systemsto register patients efficiently

  • Answer phones and gatheraccuratepatient informationquicklyin afast-paced environment

  • Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion

  • Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed

  • Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable

  • Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

WhatWe'reLooking For:

  • Exceptionalcustomer serviceexperience,communicationand interpersonal skills

  • Strong composureand professionalisminafast-paced environment

  • Ability tomultitask and prioritize quicklywithhigh attention to detail

  • Comfortablewith shifting priorities based on patient needs

  • Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)

  • High School Diploma or GED

  • Ability to pass background check, drug test, and meet vaccination requirements

WhatYou'llGain:

  • Experience inhealthcare administration & patient access

  • Exposure torevenue cycle, insurance processes, and hospital operations

  • Opportunityfor growth within R1

  • A team environment focused oninnovation, collaboration, and patient experience

  • Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

Make a Real Difference:Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:You'll move between systems, phone calls, and inperson interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment:We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.


Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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